David Baird
Liverpool
Summary
Dynamic and results-oriented professional with a proven track record at SUNY Upstate Medical University, specializing in workflow optimization and quality assurance. Demonstrated excellence in interdepartmental collaboration and proactive problem-solving, leading to significant enhancements in patient care. Proficient in Excel and computer networking, showcasing a strong attention to detail and rapid adaptability. Career aspirations include further improving healthcare processes through innovative solutions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Patient Advocate
SUNY Upstate Medical University
Syracuse
11.2020 - Current
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Assisted in the development of individualized treatment plans for clients based on their specific needs. Screened patients for eligibility for state, local and federal assistance programs. Assisted with the completion of insurance paperwork for patient coverage.
- Gathered and analyzed patient information to determine special program eligibility. Obtained informed consent and payment documentation from patients and filed in system. Helped patients understand care, coverage, and payment responsibilities and rights.
Pharmacy Technician
Kinney Drug's
Manlius
09.2018 - 11.2020
- As a pharmacy technician, there are several duties that as asked of you ranging from customer service to knowledge of medical records and applying that to fulfilling prescriptions written by medical professionals
- A large criteria of the job is transcribing information passed on through electronic or handwritten scripts, as a technician, it is part of our duties to make sure there aren't any errors that might cause insurance issues i.e
- Billing, proper documentation, or a variety of issues that can ensue due to state and federal regulations
- On a daily basis, a technician will verify incoming inventory referencing invoices find any inconsistencies, answer or make phone calls to verify information from a doctor's office or the patient when requested or needed, prepare and process medical insurance claim forms and records
Mental Health Therapy Aide
Hutching's Psychiatric Center/NYS
Syracuse
03.2016 - 09.2017
- The job of a Therapy Aide is to help disabled individuals, or people incapable of caring for themselves, properly on a daily basis
- Among the various duties appointed was direct care for some of the patients that required it, such as; helping patients eat, get dressed in the morning and whenever needed for hygienic purposes
- During my stay as a State employee, I was directly working out of two units the children's unit and the adult patients mostly dealing with CPL patients
- The title of Therapy Aide also required clerical work on medical records of patients which were all kept on hard copy charts, answering telephone calls when needed, and working together as a team with nurses, psychiatrists, or social workers
Quality Assurance and Quality Control
Adjuster's International
Utica
07.2013 - 07.2014
- During my time with AI starting as an intern my duties included helping applicants fill out forms for benefits from the State of New York and calling applicants to give updates on new and existing applications
- We were required to do a large amount of field surveying of homes, rental properties, and small businesses to document and collect all data pertinent to flood and hurricane damage
- After all, data was collected it then fell upon the interns to put it all in a digital format that the client required, we ran a thorough quality control/quality assurance check on all applications and reports before they were sent to the client
After School Teacher
Shining Stars Daycare
Manlius
06.2007 - 09.2012
- Maintain a safe play environment
- Observe and monitor children's play activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Create developmentally appropriate lesson plans
- Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls
- Organize and participate in recreational activities and outings, such as games and field trips
Education
Health Information Technology
Onondaga Community College
Syracuse, NY12-2026
High School Diploma -
Fayetteville-Manlius High School
Manlius, NY06.2008
Skills
- Proficient in Excel
- Quick learner
- Computer networking
- Quality assurance
- Proactive problem-solving
- Interdepartmental cooperation
- Workflow optimization
- Attention to detail
Certification
10 FEMA Management and Mitigation Independent Study Courses
References
References available upon request
Timeline
Pharmacy Patient Advocate
SUNY Upstate Medical University
11.2020 - Current
Pharmacy Technician
Kinney Drug's
09.2018 - 11.2020
Mental Health Therapy Aide
Hutching's Psychiatric Center/NYS
03.2016 - 09.2017
Quality Assurance and Quality Control
Adjuster's International
07.2013 - 07.2014
After School Teacher
Shining Stars Daycare
06.2007 - 09.2012
Health Information Technology
Onondaga Community College
High School Diploma -
Fayetteville-Manlius High School
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