David Baker
Information Technology Specialist
Trinity,Fl
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work History
Information Technology Student
The University of South Florida
Tampa, FL
08.2018 - 05.2022
- College of Engineering
- 3.38 GPA
- Earned Dean’s list of achievements in 2019, 2020, 2021, and 2022.
- Senior ProjectDeveloped, tested, and implemented a Rental Home website using Bootstrap 5, Python 3, and AWS cloud services that allowed users to upload, search and book rental homes from any computer or cell phone
Contractor, NASA Test Flight Engineer
KBRWYLE
Dallas, Texas
04.2016 - 04.2019
- Performed C-130H Flight Engineer duties to promote NASA’s study of atmospheric research, as a pivotal team member of NASA’s ACT-America program
- Identified, troubleshot, and performed emergency procedures for bird strike in left wing leading edge, throttle cable for the number 2 engine; adverted possible catastrophic incident
- Handled flight engineer functions and activities, including pre and post-flight aircraft inspection, computation of engine fuel consumption, and scheduled and non‐scheduled aircraft maintenance
- Accomplished 236 sorties, 6 ACT-America campaigns, 942 flight hours, 98% mission success rate; NASA’s atmospheric research goals achieved
- Administered qualification flight to personnel engaged in flight engineer activities within flight test and operations organizations.
Instructor Flight Engineer
US Air Force, Davis-Monthan AFB
Tuscon, AZ
12.2013 - 12.2015
- Managed combat readiness 147 aircrews completing 28,000 annual training events; mission ready status increased by 20%
- Developed aircraft baseline upgrade training syllabus, implemented a 3-month plan, and increased qualifications by 83%
- Audited 600 training plan folders; identified and led corrective action on 515 errors; reduced error rate by 40%
- Created a 5-week Six Sigma course; provided 80 personnel with $8,000 of training at no cost; improved quality
- Identified 10 critical training software issues; streamlined processes by 30%; improved mission-reporting rate by 110%
- Directed all on-site building operations, maintenance, repairs, alterations, cleaning, safety, environmental and security activities for 25,000 Sqft aircrew Operations Squadron; effectively managed 126 on-site hazards, zero injuries/equipment downtime.
Formal Training Unit Instructor Flight Engineer
US Air Force, Little Rock AFB
Little Rock, Arkansas
11.2010 - 12.2013
- Scrutinized 17 inspectional programs for Wing combined unit inspection; Crushed inspection received an “Outstanding” rating
- Audited Deployable equipment account and deleted unrequired items; slashed deployed assets by 25%, saving $36k in annual expenses
- Developed curricula and new teaching methods for the Flight Engineer program
- Instructed students in a classroom setting and conducted training flights to determine student proficiency
- Trained students in subjects such as aircraft systems, operating procedures, handling emergencies, problem analysis, aircraft navigation, radio operation, and aerodynamics
Education
BS - Information Technology
The University of South Florida
08.2018 - 05.2022
Associate of Arts -
The University of South Florida
Tampa, Florida 08.2018 - 12.2021
FAA Aircraft Dispatch Certification - undefined
Sheffield School of Aeronautics
Skills
Microsoft Office Suite
Administrative support
Operations support
Analytical and Critical Thinking
Training and Development
Self-Motivated
Social Media Management
Bilingual in English and Spanish
Performance improvement
Research
Information Technology Infrastructure
Information security technology
Information technology literacy skills
Documenting information
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
BS - Information Technology
The University of South Florida
08.2018 - 05.2022
Associate of Arts -
The University of South Florida
08.2018 - 12.2021
Information Technology Student
The University of South Florida
08.2018 - 05.2022
Contractor, NASA Test Flight Engineer
KBRWYLE
04.2016 - 04.2019
Instructor Flight Engineer
US Air Force, Davis-Monthan AFB
12.2013 - 12.2015
Formal Training Unit Instructor Flight Engineer
US Air Force, Little Rock AFB
11.2010 - 12.2013
FAA Aircraft Dispatch Certification - undefined
Sheffield School of Aeronautics