David Baker
North Liberty,IA
Summary
Driven Field Support Manager with 18-year track record of success in increasing revenue, improving operations efficiency and building high-performance dealer relationships. Results-oriented problem solver. Self-directed and motivational style.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Product Specialist
New Leader Manufacturing
01.2006 - Current
- Facilitated business by implementing practical networking techniques.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
- Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
- Prepared sales presentations for clients showing success and credibility of products.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
Education
Diploma - Highschool
Fort Madison High School
Fort Madison, IAElectrical - Residential And Motor Controls - Electrical
Vatterott College - Quincy
Quincy, IL08.2002
Skills
- CRM Software
- Decision-Making
- Promotional sales
- Program coordination
- Territory expansion
- Advertising Campaigns
- Market Trend Analysis
- Managing quotas
- Conflict Resolution
- Profitability Assessments
- Change Management
- Operating Procedures and Policies
- Product Knowledge
- New Business Development
- Order Management
- Process Improvement
- Goal Setting
- Data Confidentiality
- Sales processes
- Price Structuring
- Customer Complaint Resolution
- Appointment Scheduling
- Goals and performance
- National account management
Certification
Eaton Hydraulics Training
Azmark Sprayer Specialist Training
Manufacturing Assembly and Processes
Onsite Management Training
Presenting and Public Speaking Training
Timeline
Product Specialist
New Leader Manufacturing
01.2006 - Current
Diploma - Highschool
Fort Madison High School
Electrical - Residential And Motor Controls - Electrical
Vatterott College - Quincy
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