David Banales
Bakersfield,CA
Summary
Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
31
31
years of professional experience
Work History
Front End Manager
AutoZone
Bakersfield, CA
02.2023 - 06.2024
- Managed release schedules and ensured timely delivery of projects.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Managed customer complaints and rectified issues to complete satisfaction.
- Reviewed employee performance and determined areas in need of improvement.
- Cultivated strong customer relations and developed effective customer service standards.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Oversaw shelf inventory and customer-focused loss prevention strategies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Outside Sales Manager
Mitchell 1
Bakersfield, CA
05.2021 - 09.2022
- Developed and implemented effective sales strategies to increase revenue.
- Created and maintained relationships with key clients to ensure customer satisfaction.
- Provided expert product knowledge to clients while presenting products and services.
- Resolved any customer complaints quickly and efficiently in order to maintain a positive relationship with clients.
Sales Associate
AT&T Mobility
Bakersfield, CA
07.2017 - 05.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Scheduled shifts for fellow associates during peak traffic times.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
Emergency Medical Technician
Hall Ambulance Service, Local High Ambulance Service
Bakersfield, CA
03.2011 - 06.2016
- Assisted in providing medical care to patients with life-threatening conditions and injuries.
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Utilized proper body mechanics when lifting and moving equipment or assisting patients.
- Ensured that ambulance was stocked properly with necessary supplies prior to responding to calls.
- Provided emotional support and comfort to patients while transporting them to their destination.
Front End Support Manager
Vons Grocery Store
Bakersfield, CA
02.2004 - 03.2010
- Provided technical support and troubleshooting assistance to customers related to front end technologies.
- Managed customer expectations by providing timely updates regarding resolution status of their requests.
- Resolved conflicts arising out of different opinions among team members while working on a project related to the application's front-end interface.
- Trained staff members on best practices when dealing with client issues related to the use of our platform's web interface.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Managed customer complaints and rectified issues to complete satisfaction.
US Navy
Government
San Diego, CA
11.1993 - 12.2003
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
FULL NAMES: 2. HOUSE ADDRESS -
OCCUPATION: 4 -
Skills
- Merchandising expertise
- Employee development and training
- Listening Skills
- Risk Assessments
- Employee Supervision
- Staff Management
- Customer Service
- Cash Register Operation
- Team Supervision
Timeline
Front End Manager
AutoZone
02.2023 - 06.2024
Outside Sales Manager
Mitchell 1
05.2021 - 09.2022
Sales Associate
AT&T Mobility
07.2017 - 05.2021
Emergency Medical Technician
Hall Ambulance Service, Local High Ambulance Service
03.2011 - 06.2016
Front End Support Manager
Vons Grocery Store
02.2004 - 03.2010
US Navy
Government
11.1993 - 12.2003
FULL NAMES: 2. HOUSE ADDRESS -
OCCUPATION: 4 -
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