David Banner
Greenwood,IN
Summary
Coordinated facilitator of office and facility operations with agility in conflict resolution and 25 years of experience supporting all elements of building functions. Objective supervisor and supportive leader with compassion and conscientious attention to team and employee needs. Accomplished professional with process-oriented approach to configuration and critical systems maintenance.
Overview
13
13
years of professional experience
5
5
Certification
Work History
Director of Facilities Management
Byrider Sales
10.2022 - Current
- Scheduled, directed and supervised external contractors in maintenance and upkeep of 25 buildings.
- Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation.
- Coordinated leasing, contracts with other companies and facility maintenance budgets to provide for seamless building operations.
- Operated with multiple competing deadlines and interests, confidently managing variables simultaneously.
- Cooperated with company leadership and collaborated on projects of mutual interest to multiple levels of organizational leadership.
- Maintained and kept meticulous records on facility expenditures, gains and projections.
Maintenance Supervisor
Transdev Transportation
07.2020 - 04.2021
- Kept track of equipment, inventories and system upgrades in order to prepare and present detailed reports to upper management.
- Supervised 25-35 employees and scheduled shifts.
- Observed guidelines, specifications and detailed instructions to meet strict operational and maintenance regulations.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks and maintaining high standards of safety and work quality.
- Analyzed and identified equipment failure root causes and initiated correction actions.
Service Management Analyst/Consultant
Byrider Franchise
08.2018 - 06.2020
- Developed complete business plans and operational strategies for new and existing business.
- Devised strategies to improve organization efficiency and optimize group management.
- Led corrective action plans, procedure development, staff performance reviews and training programs.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
- Provided personalized business consulting and overhauled services to strengthen client success.
Regional Operations Manager
Byrider Sales
02.2016 - 08.2018
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed processes to save on costs and prevent losses.
- Traveled to over 32 locations to manage each store and perform reviews of the manager and their teams.
- Devised processes to boost long-term business success and increase profit levels.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised daily operations of multi-million dollar service departments.
Service Manager
Byrider Sales
10.2010 - 02.2016
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Guided techs on automotive repair, tool usage and equipment operation.
- Managed efficient teams of up to 15 to 20 employees.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Education
High School Diploma -
Ben Davis High School
Indianapolis, INBachelor of Science - Insurance And Risk Management
Ball State University
Muncie, INAssociate of Science - Automotive Technology
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Teambuilding
- Teamwork and Collaboration
- Decision-Making
- Flexible and Adaptable
- Excellent Communication
- Maintenance and Repair
- Critical Thinking
- Training and Development
- Attention to Detail
- Organization and Time Management
- Problem-Solving
- Analytical and Critical Thinking
Certification
- Lean Six Sigma Certification - Green Belt
- GM Service Manager Certification
- Ford Service Manager Certification
- Nissan Service Manager Certification
- ASE Automotive Technician Certification -A1 to A7
- ASE Automotive Service Consultant Certification - C1
Timeline
Director of Facilities Management
Byrider Sales
10.2022 - Current
Maintenance Supervisor
Transdev Transportation
07.2020 - 04.2021
Service Management Analyst/Consultant
Byrider Franchise
08.2018 - 06.2020
Regional Operations Manager
Byrider Sales
02.2016 - 08.2018
Service Manager
Byrider Sales
10.2010 - 02.2016
High School Diploma -
Ben Davis High School
Bachelor of Science - Insurance And Risk Management
Ball State University
Associate of Science - Automotive Technology
Ivy Tech Community College of Indiana
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