David Banni
Experience Customer Service & Special Services Associate
New York,NY
Summary
Highly efficient. Effective at completing difficult projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in a team setting. Dependable and hardworking with the capacity to manage time and plan ahead to reach results. Excellent reputation for resolving problems and improving customer satisfaction. Recognized by management and peers for excellent customer service. Creative abilities which are consistently used for special projects. Reached the Milestone of over $1 Million in sales in less than a year. Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 19 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of customer service department. Customer-focused professional with successful -18 year career in retail sector. Dynamic successful applying communication and professionalism in busy business environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Experience Customer Service & Special Service Ass
The Home Depot Inc
Manhattan, New York
09.2024 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 12 employees, delegated tasks and held each employee accountable for completing assignments.
- Built and designed large displays weekly to promote specific products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns, and refunds.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
- Self-motivated, with a strong sense of personal responsibility.
PRO ACCOUNT SALES ASSOCIATE (PASA)
The Home Depot
BETHESDA, MD
11.2023 - 08.2024
- Pro account sales associates (PASA) are primarily responsible for developing one-on-one relationships with and selling products to industrial, commercial and other professional customers
- This role includes working closely with other associates and vendors to enhance customer experience, managing orders for customer satisfaction, and resolving conflicts.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to achieve monthly sales targets.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
PRO ASSOCIATE (PA)
The Home Depot
03.2023 - 09.2023
- Responsibilities include assisting professional contractors and retail customers, entering orders, merchandising inventory, and providing excellent customer service
- Achieved over $1 Million in sales in less than a year.
CUSTOMER SERVICE & SPECIAL SERVICE ASSOCIATE
The Home Depot
BETHESDA, MD
01.2023 - 02.2023
- Assisted customers in-store, offered product recommendations, answered questions, and resolved complaints
- Provided first-class customer service.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
PROGRAM SPECIALIST
WOMA FOUNDATION / DBA World Organization for Medical Aid
SILVER SPRING, MD
03.2010 - 12.2022
- Worked closely with teams to raise funds for medical scholarships projects and managed sponsorship tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
LOAN OFFICER & REAL ESTATES AGENT
12.2007 - 12.2009
Department Manager
Wal-Mart
Germantown, MD
06.2005 - 12.2006
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
OTC Manager Walmart Pharmacy
Wal-Mart
12.2005 - 11.2006
- Managed OTC pharmacy operations.
CSM Customer Service Manager
Wal-Mart
GERMANTOWN, MD
03.2005 - 05.2006
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Kept accurate records to document customer service actions and discussions.
- Oversaw creation of knowledge base to assist customers with self-service options.
Cashier
Wal-Mart
GERMANTOWN, MD
12.2005 - 02.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
ELS -
Mercer University Atlanta
First Year Law School Degree -
Faculty Of Law, National University, Ivory Coast
High School -
Lycee Classic & Moderne Dimbokro
Doctor Of Ministry -
The Universal Life Church
01.2014
Credential Of Ministry -
The Universal Life Church
01.2013
Business Certification - Business Communications
Georgia State University
06.2003
Skills
- Problem solving mentality
- Excellent customer service 12 years
- Efficient with collaboration
- Creative ability
- Retail and Merchandising experience
- Product Sales
- Dedicated and punctual
- Coaching experience
- Customer consulting experience
- Computer Software and Application Knowledge
- Fluent in English and French
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Training and mentoring
- Customer Engagement
- Goals and performance
- Retail Management
- Flexible Schedule
- Work Planning and Organization
- Personnel training and development
- Relationship building and management
- Order Processing
- Product restocking
- Motivational Leadership
- POS Software
- Resource Coordination
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Professional and Courteous
- Good Judgment
- Customer Relationship Management
- Idea Development and Brainstorming
- Negotiation
- Business Planning
Personal Information
Title: Customer Service Experience Manager
Awards
- 2024, Champion Credit Services rewards
- 2023, Pro Champion Award for $1 Million Sales The Home Depot
- 1992, Certificate of Workshop The King Center Atlanta
Certification
- $1 Million sale certificate
- Best Credit Services
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Experience Customer Service & Special Service Ass
The Home Depot Inc
09.2024 - Current
PRO ACCOUNT SALES ASSOCIATE (PASA)
The Home Depot
11.2023 - 08.2024
PRO ASSOCIATE (PA)
The Home Depot
03.2023 - 09.2023
CUSTOMER SERVICE & SPECIAL SERVICE ASSOCIATE
The Home Depot
01.2023 - 02.2023
PROGRAM SPECIALIST
WOMA FOUNDATION / DBA World Organization for Medical Aid
03.2010 - 12.2022
LOAN OFFICER & REAL ESTATES AGENT
12.2007 - 12.2009
Cashier
Wal-Mart
12.2005 - 02.2006
OTC Manager Walmart Pharmacy
Wal-Mart
12.2005 - 11.2006
Department Manager
Wal-Mart
06.2005 - 12.2006
CSM Customer Service Manager
Wal-Mart
03.2005 - 05.2006
High School -
Lycee Classic & Moderne Dimbokro
Doctor Of Ministry -
The Universal Life Church
Credential Of Ministry -
The Universal Life Church
ELS -
Mercer University Atlanta
First Year Law School Degree -
Faculty Of Law, National University, Ivory Coast
Business Certification - Business Communications
Georgia State University
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Haley SmithHaley Smith
GWA - Replenishment at The Home Depot IncGWA - Replenishment at The Home Depot Inc
Makayla ChevreuxMakayla Chevreux
Associate at The Home Depot IncAssociate at The Home Depot Inc
Michael Soria-BurgueñoMichael Soria-Burgueño
Freight Team Associate at The Home Depot IncFreight Team Associate at The Home Depot Inc
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)