Dedicated and skilled manufacturing and logistics professional with extensive experience in box plant operations, forklift driving, and customer service. Proven ability to operate machinery safely while ensuring adherence to quality standards, contributing to enhanced productivity and reduced waste.
Overview
9
9
years of professional experience
Work History
Stacker/Assistance
Packaging Corporation of America
Walulla, Washington
06.2022 - Current
Conducted regular maintenance checks on equipment to minimize downtime and ensure efficient production flow.
Assisted in the training of new employees on safety protocols and operational procedures for the equipment and production line.
Collaborated with team members to streamline production processes, leading to a reduction in waste and increased efficiency.
Operated and maintained machinery used in the production of cardboard boxes, ensuring compliance with safety protocols and quality standards.
Forklift Driver
Lineage Logistics
Richland, Washington
11.2021 - 06.2022
Conducted routine inspections and maintenance of forklift equipment to ensure safety and operational efficiency.
Collaborated with team members to optimize inventory management and streamline shipping and receiving processes.
Trained new staff on safe forklift operation and warehouse procedures to promote a safe working environment.
Maintained accurate records of everything handled, ensuring compliance with safety regulations and company policies.
Customer Service Representative/ Site Support
Stellar Industrial Supply
Pasco, WA
09.2016 - 10.2021
Check to ensure that appropriate changes were made to resolve customers' problems.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Conducted follow-ups with customers to ensure issues were resolved satisfactorily and to promote ongoing relationships.
Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction in a fast-paced environment.
Managed customer accounts by processing requests, updating information, and facilitating changes as needed.
Provided exceptional customer service by responding to inquiries and resolving issues in a timely and efficient manner.
Collaborated with suppliers to negotiate pricing and terms, optimizing costs while maintaining quality standards.
Managed the procurement of parts by assessing inventory levels and placing timely orders to ensure uninterrupted supply.
Maintained accurate records of received orders and inventory, ensuring proper accounting and stock levels.
Education
Associate of Applied Science - Computerized Accounting
Charter College
Pasco, WA
11.2014
High School Diploma -
Riverside High School
Boardman, OR
06.2012
Skills
Pallet jacks
Skid loader operation
Equipment maintenance awareness
Record keeping practices
Customer service
Critical thinking
Active listening
Data entry
Computer proficiency
Relationship building
Microsoft Office Suite
Warehouse operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Stacker/Assistance
Packaging Corporation of America
06.2022 - Current
Forklift Driver
Lineage Logistics
11.2021 - 06.2022
Customer Service Representative/ Site Support
Stellar Industrial Supply
09.2016 - 10.2021
Associate of Applied Science - Computerized Accounting