Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DAVID BARBEE

BROWNSBURG,INDIANA

Summary

Dynamic Application Support Specialist with extensive experience at Kronos/UKG, excelling in client issue resolution and system troubleshooting. Proven ability to enhance customer satisfaction through effective communication and case management. Skilled in payroll administration and process improvement, consistently delivering timely solutions and fostering strong client relationships.

Overview

29
29
years of professional experience

Work History

Team Support Specialist

Wurk
09.2021 - 03.2024
  • Work with clients to troubleshoot, diagnose, and resolve issues within the UKG Ready system
  • Provide support to client by answering calls, call backs, and email
  • Coordinate with internal partners to help resolve client issues’
  • Create cases and work with UKG Ready support to help resolve client issues
  • Document interactions with clients
  • Timely resolution of client issues
  • Help with resolution of escalated of HR issues

Application Support Specialist

Kronos/UKG
12.2015 - 09.2019
  • Work with clients to troubleshoot, diagnose, and resolve issues within the Workforce Ready/UKG Ready system
  • Provide support to client using call backs, e-mails, and chat
  • Coordinate with internal partners to help resolve client issues
  • Continuous education to learn new aspects of, and updates to, the Workforce Ready/UKG Ready system
  • Document interactions with clients
  • Timely resolution to client issues
  • Create articles for library to help resolve future issues
  • Main role covered all system aspects but was escalation point in HR

Payroll

CNO Financial
12.2000 - 12.2015
  • Assistant Payroll/Payroll Supervisor – December 2000 – September 2009:
  • Maintained, calculated, and keyed leave of absence pay
  • Calculated, keyed, audited, and filed paper time cards into ADP Enterprise V3
  • Keying, auditing, approving, and finalizing off cycle checks
  • Keying and auditing of bonuses and special payments
  • Printing, stuffing, and distribution of payroll checks
  • Research and reply to employee issues
  • Keying and auditing of bonuses and special payments
  • Per pay period, monthly, semi-annual, and annual reports
  • Supervising up to 5 payroll specialists
  • Create and conduct annual and semiannual reviews for direct reports
  • Working with Benefits and Accounting to assure correct information flow
  • Special projects
  • Implementation team for transition to ADP Enterprise V5 and ADP eTime including
  • Design, testing, and implementation of eTime configuration for CNO Financial
  • Create hyperfinds and reports for eTime system
  • Research and solve issues within eTime
  • Senior Payroll Analyst – June 2009 – July 2014:
  • Processing of hours in Workday
  • Manual calculation of shift hours for payment
  • Input and audit of manual edits and missed punches in Workday
  • Keying, auditing, approving, and finalizing off cycle checks
  • Researching and resolving payroll issues
  • Importing of EIB into Workday
  • Running and reviewing of audit reports for on cycle payrolls
  • Audit and approval of W-2’s
  • Receive and send garnishment orders to Workday

Payroll Analyst

Manpower Temporary Service
01.1995 - 12.2000
  • Payroll Clerk - January 1995 – January 2000:
  • Manually calculated, audited, and keyed paper time cards for approximately 500 employees
  • Validated, stuffed into envelops, and mailed pay checks
  • Matched copies of time cards to invoices and mailed to customers
  • Researched and fixed employee payroll issues
  • Credit/Collections Clerk – January 2000 – December 2000:
  • Called customers to collect on overdue payments
  • Researched credit for new customers using Dunn and Bradstreet
  • Researched questions and issues on invoices and provided resolution

Education

Some College (No Degree) - Accounting/Business Management

Commonwealth Business College
Schererville, IN

Skills

  • Client support and issue resolution
  • Case management and documentation
  • System troubleshooting and application support
  • HR coordination and payroll administration
  • Data analysis and performance testing
  • Process improvement and needs assessment
  • Communication skills and verbal skills
  • Team collaboration and meeting facilitation
  • Time management and decision-making
  • Training development and staff education
  • Customer relationship management and service expertise
  • Technical issues analysis and user support
  • Active listening and complaint resolution
  • Ticket support system management and call tracking
  • Information protection and knowledge base management

References

Furnished upon request

Timeline

Team Support Specialist

Wurk
09.2021 - 03.2024

Application Support Specialist

Kronos/UKG
12.2015 - 09.2019

Payroll

CNO Financial
12.2000 - 12.2015

Payroll Analyst

Manpower Temporary Service
01.1995 - 12.2000

Some College (No Degree) - Accounting/Business Management

Commonwealth Business College

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