Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
CustomerServiceRepresentative
DAVID BARBOUR

DAVID BARBOUR

Director of Operations
GLASSBORO,NJ

Summary

Entrepreneurially minded professional with extensive experience driving successful business operations. Builds relationships with clients and brings in steady pipeline of business. Resolves internal, client, and regulatory issues with practiced ease. Promotes culture of efficiency, collaboration, and customer trust.

Overview

18
18
years of professional experience

Work History

Home Sales Consultant

Yeureka Home Remodeling
Philadelphia, PA
09.2022 - Current
  • Conducted over 100 in-home sales process including product demonstration, proposal development and completion of contract.
  • Generated leads for sales through cold calls, in-person marketing and referrals.
  • Negotiated contracts with buyers and sellers to maximize customer savings.

Studio Manager

Orange Theory Fitness
Washington Tonwship, NJ
04.2022 - 09.2022
  • Monitored operations to correct deficiencies and implement proactive process improvements for effective handling of changing business demands and industry trends
  • Developed and managed team of 12 high-achieving workers focused on consistently reaching business and personal goals
  • Motivated and led staff to consistently provide exceptional client experiences
  • Marketed and promoted studio across channels to continuously bring in new business.

Director of Operations

FC Copa Academy
Metuchen, NJ
03.2020 - 08.2022
  • Cultivated professional partnerships by networking with current clients and industry leaders
  • Supported human resources initiatives by connecting with employees and proactively solving problems
  • Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
  • Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
  • Monitored and controlled department budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement
  • Coordinated and supervised activities of team members to consistently meet customers' needs
  • Resolved problems, provided open communication, and recommended discipline and terminations.

Field Sales Territory Manager

Pinnacle Financial
Philadelphia, PA
01.2016 - 02.2020
  • Coordinated involvement of sales support personnel, including customer support, service, and management resources to meet team performance objectives and customer expectations
  • Assessed, clarified, and validated customer requirements and satisfaction by engaging key customer accounts in conjunction with sales personnel
  • Identified deficiencies in sales associates' skills and worked to improve individual capabilities through coaching, development, and training
  • Delivered sales presentations to key customers in conjunction with channel account managers
  • Worked closely with all sales personnel to assist with routine sales and handle advanced issues.

Tournament Director

New Jersey Rush
Sicklerville, NJ
08.2010 - 10.2019
  • Coordinated athletic events by reserving officials and referees, determining event budget and organizing signage, concessions and sound system vendors.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.
  • Partnered across departments to run smooth, professional events and activities.
  • Monitored budget and expenditures, keeping facility within budget.
  • Cultivated strong relationships with customers to build loyalty and repeat business.

Director of Coaching

New Jersey Rush
Sicklerville, NJ
03.2008 - 10.2019
  • Interviewed and hired associates to fill staff vacancies
  • Trained workers and staff to provide excellent customer service
  • Volunteered for and tackled new assignments and tasks to ease staff member burden
  • Reviewed activities regularly to identify opportunities for improvement
  • Assisted team members and managers with tasks to maintain productivity and meet project milestones
  • Monitored processes and recommended methods for improvement.

Founder and Technical Director

Real New Jersey Soccer Club
Medford, NJ
07.2005 - 06.2008

Education

Bachelor of Arts - Communications/Broadcast Journalism

The American University
12.1995

Skills

  • Business Management
  • Operations Management
  • Sports Tournament Management
  • Employee Training and Development
  • Client Management
  • Customer Service
  • Strong Organizational Skills
  • Presenting

Additional Information

  • Accomplishments , 2018 USYSA National Championship Series, US National Champion 2018 USYSA National Championship Series, Region 1 Finalist 3-time USYSA National Championship Series, Region 1 Semi-finalist 2014 US Club Mid-Atlantic Regional Champion 2-time US National League Champion, Red Division

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth

Timeline

Home Sales Consultant

Yeureka Home Remodeling
09.2022 - Current

Studio Manager

Orange Theory Fitness
04.2022 - 09.2022

Director of Operations

FC Copa Academy
03.2020 - 08.2022

Field Sales Territory Manager

Pinnacle Financial
01.2016 - 02.2020

Tournament Director

New Jersey Rush
08.2010 - 10.2019

Director of Coaching

New Jersey Rush
03.2008 - 10.2019

Founder and Technical Director

Real New Jersey Soccer Club
07.2005 - 06.2008

Bachelor of Arts - Communications/Broadcast Journalism

The American University

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DAVID BARBOURDirector of Operations