Enhanced customer satisfaction across all operational aspects to sustain consistent revenue and establish a durable coffee business and nonprofit. Constructed the organizational framework from scratch, secured all funding, and set operational standards for ongoing prosperity. Adept at building relationships and solving problems analytically. An accomplished, forward-thinking self-starter with a dynamic approach to improving business operations. Possesses a comprehensive understanding of financial management, business growth, and staff supervision, coupled with a proactive stance and exceptional follow-through.
Overview
16
16
years of professional experience
Work History
Entrepreneur
Duke Barnes Enterprises and Duke Barnes Foundation
Huntsville, AL
08.2021 - Current
Developed business plans and strategies for new product launches.
Analyzed industry trends to identify potential opportunities for growth.
Identified and secured strategic partnerships with vendors and suppliers.
Developed and implemented public relations strategies to promote company's image and services.
Organized press conferences, media events, interviews, photo shoots and other PR activities.
Created content for press releases, articles, newsletters and other marketing materials.
Managed marketing campaigns to increase brand awareness and visibility.
Negotiated contracts with customers, vendors, and partners.
Established pricing structures for products and services.
Designed organizational structures for efficient operations management.
Built a team of highly-skilled professionals to support business objectives.
Collaborated with board members to create short-term and long-term organizational goals.
Created a budget for the organization, monitored expenditures, and revised as needed.
Developed and implemented fundraising strategies to increase donations and grants.
Engaged in public relations activities such as writing press releases, responding to media inquiries, and attending community events.
Provided leadership for all operational aspects of the nonprofit organization including program development and implementation.
Lead Software Testing Engineer
Microhealthllc
Vienna, VA
07.2018 - 04.2023
Developed and implemented test plans, test scenarios, and test cases for software applications.
Created automated scripts to facilitate the testing process.
Performed manual testing of user interfaces, web services, databases, and other system components.
Reported defects in a bug-tracking system and tracked them until resolution.
Identified potential risks associated with application development processes and proposed solutions.
Analyzed requirements documents to ensure accuracy and completeness of product specifications.
Verified fixes for reported issues by rerunning tests or performing additional tests as needed.
Collaborated with developers to identify root causes of software issues and develop corrective actions.
Provided guidance on best practices for software testing to junior team members.
Maintained up-to-date knowledge of industry trends in software testing techniques and technologies.
Assisted in developing acceptance criteria for new projects based on customer requirements.
Facilitated meetings between technical teams to discuss product features and implementation details.
Monitored progress against project milestones throughout the development life cycle.
Participated in peer reviews related to quality assurance activities such as code review or defect triage.
Assisted in creating training materials to educate users on newly released products or features.
Documented results from various types of tests performed during each phase of the release cycle.
Tracked software bugs and detailed information regarding findings and resolution techniques in documentation.
Collaborated with developers, system installers and technical support representatives in identifying errors to determine appropriate team to consult for resolving issue.
EHR Consultant
Self Employed Services
Birmingham, AL
09.2008 - 07.2018
Performed comprehensive analysis of existing EHR systems and identified areas for improvement.
Conducted user training sessions to ensure optimal usage of the new EHR system.
Assisted in developing a workflow process for data entry into the EHR system.
Provided technical assistance to staff on various aspects of the EHR system, such as patient registration, billing, scheduling.
Participated in quality assurance activities to improve accuracy and completeness of records stored in the EHR system.
Created documentation that outlines how the organization will use its new EHR system.
Identified opportunities for streamlining processes using technology solutions based on current best practices in healthcare IT.
Resolved issues with hardware or software components related to the implementation of an EHR system.
Collaborated with stakeholders throughout the organization to develop strategies for leveraging technology within their operations.
Worked closely with vendors to troubleshoot any problems encountered during implementation or maintenance of the EHR system.
Education
Master of Divinity - Divinity
Oral Roberts University
Tulsa, OK
12-2002
Bachelor of Arts - Liberal Arts And General Studies
Excelsior College
Albany, NY
12-1999
Some College (No Degree) - Information Technology
Duke University
Durham, NC
Some College (No Degree) - Music Education
Alabama A & M University
Normal, AL
Skills
Policy Development
Operational planning
Financial Oversight
Risk Mitigation
Culture building
Strategic Thinking
Team Development
Program coordination
Customer Relations
Innovative Mindset
Data Management
Change Management
Process Improvements
Partnership Building
Volunteer Management
Business Development
Customer Service
Professional and Courteous
Attention to Detail
Relationship Building
Interpersonal Relations
Affiliations
Accomplished Vocal musician
Ordained Minister
AAMU Active Alumni
Advisory Board Member for Athens State Men of Kennis Program
Member of Omega Psi Phi Fraternity Incorporation
Published Author
Languages
Spanish
Limited
Accomplishments
Who's Who on American Colleges and Universities
Who's Who in America
Huntsville/ Madison County Business Awards Nominee