David Barraza
El Paso
Summary
Dynamic professional with a strong background in customer service and physical fitness, honed as a Bartender at Olive Garden. Proven ability to enhance customer satisfaction through effective communication and upselling techniques. Skilled in lesson plan development and traffic management, fostering teamwork and productivity in high-pressure environments.
Overview
2
2
years of professional experience
Work History
El Paso Police Cadet
City Of El Paso
01.2025 - Current
- Conducted physical training to keep fit and perform job duties productively.
- Assisted in maintenance of police academy
- Followed protocols and procedures to perform tasks quickly and minimize mistakes.
- In class studying
To Go Specialist
Olive Garden
11.2024 - 01.2025
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Handled deliveries and caterings with proficient time.
Bartender
Olive Garden
11.2023 - 11.2024
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Food Server
Olive Garden
08.2023 - 11.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Busser Trainer
Olive Garden
01.2023 - 08.2023
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new staff in bussing and cleaning procedures.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
- Provided coaching and mentoring to employees.
Education
High School Diploma -
Coronado High School
El Paso, TX06-2022
Skills
- Lesson plan development
- Traffic management
- Physical fitness
- Traffic control
Languages
Spanish
Native or Bilingual
Timeline
El Paso Police Cadet
City Of El Paso
01.2025 - Current
To Go Specialist
Olive Garden
11.2024 - 01.2025
Bartender
Olive Garden
11.2023 - 11.2024
Food Server
Olive Garden
08.2023 - 11.2023
Busser Trainer
Olive Garden
01.2023 - 08.2023
High School Diploma -
Coronado High School
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