
Dedicated Mortgage/Banking Professional with over 14 years of experience providing the highest quality results and giving clients the best possible experience. Looking for a career position with an organization focused on excellence. Qualifications Over 9 years of Mortgage Processing experience performing collateral Document review and Post Closing/Audit of Mortgage Loan Files. Outstanding knowledge of all Mortgage Loan Documents such as: Notes, Deeds of Trust, Subordination Agreements, Settlement Statements, Appraisals, Title Report, Income and Asset Documents, and Purchase Contracts as well as many States Specific or Loan Program Specific Documents. Ensured all required documents were present, accurate, and correctly executed and resolved any discrepancies discovered. Tracked documents not received and actively pursued these documents, This entailed communication with clients, bankers, closing agents and attorneys by phone, in writing and email. All missing or incorrect documents were obtained in a timely manner. Experienced Customer Service Representative. Assisted customer by phone and online with payment information, account updating and mortgage verification. Assisted with customer complaints and party disputes.