David BARRON

Collaborated with Front Desk, Access, Scheduling, Library, Reimbursement, Emergency Services and Clinical Program Teams.

Run reports, assure accuracy of data.

Reach out to clients appropriately to assure follow up to scheduling needs.

Provide excellent customer service on the phone and face-to-face to internal and external customers.

Schedule appointments according to multiple guidelines and criteria.

Schedule and troubleshoot Zoom and/or Web Ex meetings, collaborating with staff to assure smooth process for providing client telehealth services.

Process incoming mail and prepare spreadsheets to be included in daily deposit.

Provide general administrative assistance as needed to include QA of scanning and completion of administrative support requests.

Computer Maintenance:

• Gained experience updating laptops with Windows updates and drivers on a limited basis.

Equipment Setup and IT Support:

• Occasionally assisted with the installation of monitors, docking stations, and other peripherals.

• Supported troubleshooting efforts as a point of contact and participated in limited hands-on tasks.

Vendor User Account Management:

• Learned the process of creating and deactivating vendor user accounts, with minimal hands-on experience.

• Registers or schedules patients accurately, efficiently and professionally to ensure data integrity and facilitate timely claims processing
• Uses system and regulatory compliance guidelines during the registration to assure Proper Patient Identification, in support of patient safety
• Obtains and verifies all necessary demographic and billing information
• Explains forms and obtains patient signatures
• Determines amount of patient payments, collects payments at point of service, or refers to appropriate party for follow up
• Applies appropriate departmental guidelines to ensure the financial security of patient accounts
• Coordinates with referring physician's office, clinical department(s) and/or other appropriate personnel to exchange necessary information and determine schedule
• Communicates effectively and professionally via phone and in person
• Provides exceptional customer service and demonstrates service excellence to patients, their families, and other internal/external customers at all times
• Follows department policy to meet billing requirements and regulatory compliance
• Uses problem solving skills to troubleshoot issues that may arise and escalate as necessary

• Develops databases to maintain office records and files
• Set-up new accounts for incoming patients to include processing copayments/balances
• Scan insurance cards, id's and other medical records into EMR system
• Verify patient insurance benefits and keep track of insurance authorizations
• Type’s complex correspondence, reports and other documents
• Schedules patient appointments and pharmaceutical representative appointments
• Maintains medical personnel’s schedules
• Processes incoming and outgoing sensitive items and medical documents
• Works effectively with other physician, staff and other doctor's offices
• Updates demographics in practice management system

• Set-up new accounts for incoming patients to include processing copayments
• Primary point of contact for information regarding occupational, physical and speech therapies
• Drafts correspondence, reports and other documents for review
• Develops databases to maintain office records and files
• Schedules appointments as well as maintains medical personnel’s schedules
• Processes incoming and outgoing sensitive items and medical documents

• Set-up new accounts for review, billing and initial payment entry
• Answers questions from clients & internal staff relating to adjustments and invoices
• Identifies and resolves rate billing discrepancies as it relates to accounts and billing
• Reconciles monthly billing production to ensure all accounts are billed
• Maintains the account data base to include but not limited to: contacts, renewal dates, account type, address changes
• Processes termination requests submitted by clients as well as the final reconciliation
• Ensures performance guarantees specific to client are met daily

• Showcase strong analytical and attention to detail skills while receiving, logging and sorting incoming postal mail and packages in an accurate, timely and efficient manner
• Distribute mail contents to appropriate department and individual personnel in a courteous and professional manner
• Demonstrate a solid ability to excel independently while preparing and processing outgoing postal mail and packages