Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

David Barroso

Hialeah,FL

Summary

I have a lot of experience with customer service with working at Hialeah Hospital patients take an extra level of patience and care because staying in a hospital is like being in a hotel you don’t like or don’t want to be in I’ve had multiple instances where my communication has been used to calm people and help them get through any anxiety, nervousness, or questions they have. Also an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Sales Associate

Advanced Auto Parts
03.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Key Holder Supervisor

Advanced Auto Parts
03.2023 - Current
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Received and counted money.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Trained and mentored new employees.
  • Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Processed cash, credit, debit, and check payments.
  • Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
  • Enhanced store sales by implementing effective visual merchandising strategies and product placement.

Patient Transporter

Hialeah Hospital
01.2023 - 04.2023
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Educated patients and families to provide information on hospital policies and procedures related to patient transport.
  • Cleaned, sanitized and moved hospital equipment.

Education

High School Diploma -

COHEA Career & Collegiate Academy
2590 W 76th St Hialeah, FL 33016 United States
06.2022

Skills

  • Equipment Management
  • Customer Service
  • Creative Solutions
  • Safety Protocols
  • Scheduling Coordination
  • Problem Resolution
  • Performance Improvement
  • Supplies Delivery
  • Equipment Moving
  • Equipment Transportation
  • Message Delivery
  • Customer Satisfaction
  • Company Guidelines
  • Computer Knowledge
  • Fact research and information gathering
  • More than 3 years of computer experience
  • More than 10 years of phone research experience

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Sales Associate

Advanced Auto Parts
03.2023 - Current

Key Holder Supervisor

Advanced Auto Parts
03.2023 - Current

Patient Transporter

Hialeah Hospital
01.2023 - 04.2023

High School Diploma -

COHEA Career & Collegiate Academy

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David Barroso