Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

David Bauman

Columbia,SC

Summary

Dynamic professional with a proven track record at Encore Global, excelling in event planning and customer relationship management. Adept at implementing policies that enhance client satisfaction and streamline operations. Recognized for exceptional communication skills and project management, consistently delivering successful events while prioritizing customer needs.

Overview

14
14
years of professional experience

Work History

Circulation Assistant

Dorchester County
Saint George, SC
03.2025 - Current
  • Assisted patrons with library card registration and circulation of materials.
  • Performed daily shelving duties to ensure materials were properly categorized and organized according to Dewey Decimal System standards.
  • Assisted in preparing displays promoting new books or authors featured at the library.
  • Distributed promotional literature regarding upcoming events, classes or programs hosted by the library.

Customer Experience Coordinator

Encore Global
Kiawah Island, Sanctuary Golf Resort, SC
01.2024 - 12.2024
  • Developed and implemented conference services policies and procedures.
  • Oversaw setup of meeting rooms prior to events to ensure they meet customer specifications.
  • Managed on-site activities for conferences to ensure a successful event.
  • Maintained contact with clients throughout the planning process to keep them informed of progress and changes in plans.
  • Assessed post-conference feedback from customers in order to make improvements for future events.

AV Lead Technician

Encore Global
Kiawah Island, Sanctuary Golf Resort, SC
04.2023 - 01.2024
  • Installed operating systems, configured settings, and added and removed applications as needed.
  • Provided technical support to customers and staff on a variety of hardware and software issues.
  • Managed multiple projects simultaneously while meeting deadlines.
  • Identified areas where improvements could be made in terms of system efficiency or cost savings.

Produce Associate

Walmart
Goose Creek, SC
01.2023 - 06.2023
  • Inspected products for quality assurance, removing any damaged or spoiled items from inventory.
  • Maintained cleanliness of work area throughout shift, including sweeping floors and wiping down surfaces.
  • Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
  • Participated in weekly team meetings to discuss current promotions, sales goals, new products.

Archival Intern

Charleston Public Library
Charleston, SC
01.2022 - 05.2022
  • Delivered reference services to patrons seeking access to archival materials.
  • Implemented a tracking system for requests from researchers and patrons.
  • Transcribed handwritten documents into digital formats for better accessibility.
  • Developed strategies for preserving archival materials, ensuring long-term integrity.

Back of House

Free Play Dogs
Concord, CA
05.2017 - 12.2018
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Librarian Assistant

Lincoln High School
Portland, OR
08.2011 - 07.2013
  • Conducted library orientations for new patrons.
  • Troubleshot technical issues related to computers, printers, scanners, and copiers within the library environment.
  • Provided reference services to library patrons, including locating books and other materials.
  • Answered phone calls regarding book availability, location, hours of operation.

Concession/Cashier

Oregon Zoo
Portland, OR
06.2011 - 11.2012
  • Greeted customers in a friendly manner and efficiently processed orders.
  • Stocked inventory such as food, beverages and supplies in the concession stand.
  • Assisted co-workers during peak hours by taking orders from customers.
  • Provided excellent customer service and answered questions regarding menu items.

Education

B.S of Science - History, Religious Studies

Utah State University
Logan, UT
05.2021

Skills

  • Customer service
  • Event promotion
  • Communication skills
  • Project management
  • Work prioritization
  • Customer relationship management
  • Event planning

Awards

  • Wheatley Institute Conference on religion and the environment, Brigham Young University, Spring 2020
  • Phi Alpha Theta membership, Utah State University, Spring 2020
  • History Club president, Fall 2018
  • Undergraduate Teaching Fellow, Fall 2020, Spring 2021
  • Graduate Level Classwork, Fall 2021-Fall 2022

Timeline

Circulation Assistant

Dorchester County
03.2025 - Current

Customer Experience Coordinator

Encore Global
01.2024 - 12.2024

AV Lead Technician

Encore Global
04.2023 - 01.2024

Produce Associate

Walmart
01.2023 - 06.2023

Archival Intern

Charleston Public Library
01.2022 - 05.2022

Back of House

Free Play Dogs
05.2017 - 12.2018

Librarian Assistant

Lincoln High School
08.2011 - 07.2013

Concession/Cashier

Oregon Zoo
06.2011 - 11.2012

B.S of Science - History, Religious Studies

Utah State University

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