Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

David Bautista

Seattle,WA

Summary

Punctual and honest worker with solid background in customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Overview

6
6
years of professional experience

Work History

Cashier

Taco Dudes & Caribbean
Renton, WA
10.2022 - Current
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

IT Help Desk Technician

Norwegian Cruise Line
Mexico City, Mexico
08.2022 - 10.2023
  • Configured hardware, devices, and software to set up work stations for employees.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Customer Service Representative

Teleperformance Alpha
Mexico City, Mexico
01.2021 - 07.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Technical Support Representative

Frontier Communications
Mexico City, Mexico
11.2019 - 11.2020
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Translated complex technical issues into digestible language for non-technical users.
  • Managed high levels of call flow and responded to Type technical support needs.
  • Used ticketing systems to manage and process support actions and requests.

Customer Service Representative

Teleperformance Alpha
Mexico City, Mexico
08.2017 - 10.2019
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.

General Labor Worker

McDonald's
Mexico City, Mexico
01.2017 - 07.2017
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Produced parts and assemblies quickly and efficiently within tolerances.
  • Adhered to company policies, safety procedures, and performance standards.
  • Restocked items on shelves and bins to keep inventory available.

Education

High School Diploma - Accounting

Colegio De Bachilleres #8
Mexico City, MX
12.2019

Skills

  • Verbal and Written Communication
  • Credit and Cash Transactions
  • Issue Resolution
  • Product Knowledge
  • Product and Service Sales
  • Money Handling
  • Order Taking
  • Stocking and Replenishing
  • Coaching and Mentoring
  • Have MAST class 12 permit
  • Have Food worker card

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Taco Dudes & Caribbean
10.2022 - Current

IT Help Desk Technician

Norwegian Cruise Line
08.2022 - 10.2023

Customer Service Representative

Teleperformance Alpha
01.2021 - 07.2022

Technical Support Representative

Frontier Communications
11.2019 - 11.2020

Customer Service Representative

Teleperformance Alpha
08.2017 - 10.2019

General Labor Worker

McDonald's
01.2017 - 07.2017

High School Diploma - Accounting

Colegio De Bachilleres #8

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David Bautista