Collected, entered, cleaned, and analyzed client and organizational data using Excel, ensuring high standards of data integrity and confidentiality under HIPAA Privacy Regulations.
Conducted a comprehensive data analysis project and presented findings to program leaders, delivering insights and recommendations aimed at improving outcomes for underserved populations, with a focus on children’s mental health and well-being.
Worked collaboratively with data analysts and program staff in a fast-paced, high-impact environment focused on improving community mental health outcomes.
Completed workshops in Cultural Humility, De-escalation, and Supporting High-Risk Clients.
Barista
Starbucks
Los Angeles, CA
05.2023 - Current
Built trusting relationships with diverse customers through active listening, empathy, and conflict resolution.
Stayed composed during peak service hours by applying efficient time management and prioritization skills.
Adjusted communication style to effectively engage with individuals from diverse backgrounds, including non-native English speakers, and customers experiencing distress.
Sales Representative
Nova Management
Los Angeles, CA
01.2023 - 05.2025
Maintained professionalism and emotional resilience during high-stress and high-rejection environments.
Identified customer pain points and matched them with appropriate services, resulting in increased satisfaction and conversion rates.
Collaborated with team members to refine pitch strategies, share insights, and troubleshoot challenges in the field.