DAVID BEAN
Rockville,MD
Summary
With a proven track record at BUTLER AUTO SERVICE, I leveraged expertise in electronic diagnostics and exceptional leadership to enhance shop operations and customer satisfaction. My ability to negotiate with suppliers and mentor junior mechanics led to significant revenue growth and operational efficiencies, embodying a blend of technical acumen and interpersonal skills.
Professional automotive leader prepared for this role. Proven track record in managing and coordinating automotive repair and maintenance tasks. Strong emphasis on team collaboration and adaptability to changing demands. Skilled in diagnostics, repair procedures, and staff training. Reliable and results-focused with commitment to high standards.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Mechanic Shop Foreman
BUTLER AUTO SERVICE
10.2012 - Current
- Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
- Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
- Managed warranty claims efficiently by liaising with manufacturers directly which led to quicker resolution times.
- Created custom preventative maintenance programs tailored to individual client needs, resulting in fewer unexpected breakdowns.
- Facilitated clear communication between mechanics and customers, explaining repair processes and answering inquiries professionally.
- Established strong relationships with vendors, ensuring timely delivery of high-quality parts at competitive prices.
- Maintained up-to-date knowledge of industry trends, staying ahead of competitors in offering cutting-edge services.
- Trained staff on advanced diagnostic techniques to expedite problem identification accurately, leading to faster repair times.
- Implemented safety protocols in the workshop, minimizing incidents and creating a secure working environment.
- Reduced vehicle downtime for clients by overseeing timely repairs and thorough inspections.
- Mentored junior mechanics, providing guidance on best practices and technical knowledge to improve their skills.
- Coordinated with suppliers to negotiate favorable pricing for equipment and parts purchases, lowering operational costs.
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Automotive Technician
MURRAYS AUTO CLINIC
08.1996 - 10.2012
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Enhanced vehicle performance by conducting detailed diagnostic procedures.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Implemented eco-friendly waste disposal practices, contributing to environmental sustainability.
- Optimized fuel efficiency for customers with regular engine tune-ups and maintenance.
- Reduced repeat repair visits by implementing thorough quality control checks.
Education
No Degree - AUTOMOBILE MECHANICS
CAREER STUDIES CENTER
Hagerstown, MD06-1979
Skills
- Brake systems
- Tire services
- CAN bus systems
- Powertrain systems
- Air conditioning
- Engine repair
- Suspension systems
- Vehicle inspections
- Battery services
- Electronic diagnostics
- Software updates
- Electrical systems
- Fuel systems
- Schematic interpretation
Certification
- ASE Certified Master Automobile Technician (ASE Master Tech) - National Institute for Automotive Service Excellence.
- EPA Section 609 Refrigerant Recovery and Recycling Certification - U.S. Environmental Protection Agency.
- ASE Certified Advanced Engine Performance Specialist (L1) - National Institute for Automotive Service Excellence.
- Undercar Specialist Exhaust Systems Certification (X1) - National Institute for Automotive Service Excellence.
- Maintenance and Light Repair Certification (G1) - National Institute for Automotive Service Excellence.
- ASE Certified Medium-Heavy Truck Technician - National Institute for Automotive Service Excellence.
- Alternative Fuels Technician Certification – Compressed Natural Gas Vehicles – CSA Group.
- Advanced Fuel Cells Certificate–SAE International.
- ASE Certified Electronic Diesel Engine Diagnosis Specialist (L2) - National Institute for Automotive Service Excellence.
2024 GATES/ASE MASTER AUTOMOBILE+L1 TECHNICIAN OF THE YEAR
It was an honor to be chosen by ASE and the Gates corporation as the 2024 GATES/ASE MASTER AUTOMOBILE+L1 TECHNICION OF THE YEAR. I feel that it was an award that complements the amount of effort and dedication that I have put towards my career in the automotive industry
Timeline
Mechanic Shop Foreman
BUTLER AUTO SERVICE
10.2012 - Current
Automotive Technician
MURRAYS AUTO CLINIC
08.1996 - 10.2012
No Degree - AUTOMOBILE MECHANICS
CAREER STUDIES CENTER
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