David Belasquez
Round Rock
Summary
Data Analyst with extensive experience in interpreting complex data sets and delivering actionable insights. Expertise in statistical software, data mining, and predictive modeling enhances decision-making capabilities. Proven track record of optimizing operations through trend identification and improved data reporting efficiency. Skilled in communicating technical information to diverse stakeholders, facilitating strategic planning and understanding.
Overview
18
18
years of professional experience
Work History
Systems Analyst IV
Texas Health and Human Service Commission
Austin
12.2022 - Current
- Executed data analysis for trend identification and solution recommendations.
- Developed and maintained dashboards to track key performance indicators.
- Partnered with teams to define requirements for data reporting initiatives.
- Performed thorough data cleaning and validation to maintain information integrity.
- Designed visualizations within Smartsheet to effectively illustrate findings for stakeholders.
- Prepared detailed reports summarizing analytical results for decision-making processes.
- Translated raw data into meaningful information using statistical techniques.
- Leveraged SQL/MS Access queries to extract, transform and load data into databases.
- Worked with internal teams to understand business needs and changing strategies.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Worked closely with management to prioritize business and information needs.
- Implemented new data analysis methodologies and data visualization techniques.
- Developed and maintained databases, data systems, reorganizing data in a readable format.
Data Analyst
The State Bar of Texas
Austin
10.2017 - 12.2022
- Prepared detailed reports summarizing analytical results for decision-making processes.
- Provided training and support for team members on how to use the Case Management system.
- Translated raw data into meaningful information using statistical techniques.
- Developed Standard Operating Procedures and Process Maps for newly implemented processes within Case Management system.
- Compiled and generated reports delivering statistical and analytical data for the Office of Chief Disciplinary Counsel, Commission for Lawyer Discipline, Grievance Committee, Client Security Fund Subcommittee, and the Governor's Office.
- Compiled statistical data for Annual Report, encompassing grievances filed, sanctions imposed, attorney fees collected, hearings conducted, types of hearings, and demographic statistics.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- I was a liaison between IT and the Office of Chief Disciplinary Counsel.
- Installed hardware and software on computers. And troubleshot IT-related issues prior to having staff contact the IT helpdesk.
- Collaborated with IT and business process owners to enhance system requirements for analytical purposes.
IT Support Specialist
The University Of Texas At Austin
Austin
06.2007 - 10.2017
- Provided technical support for Athletic staff of over 350 employees.
- Assisted users with software installation and troubleshooting across various platforms.
- Managed ticketing system to track and resolve IT support requests efficiently.
- Conducted regular maintenance on computer systems to ensure optimal performance.
- Collaborated with team members to develop user guides and training materials.
- Configured hardware components for new employee workstations as needed.
- Served as first point of contact for incoming technical service calls and emails.
- Used remote login tools to assist clients with technical and product questions.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Developed and maintained strong relations with customers to meet quality expectations.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Participated in after-hours on-call rotation for critical support needs.
- Conducted remote diagnostics to identify and solve technical problems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Maintained positive working relationship with fellow staff and management.
- Created attendance reports pulled from the Access Management system.
- Programmed scanners and pedestals used to scan tickets at all events.
- Set up the Access Management Database used to track all tickets scanned into an event.
Education
Bachelor of Science - Bilingual Education
Texas State University
San Marcos, TX05-2007
Skills
- Data analysis
- SQL querying
- Dashboard development
- Data visualization
- Data cleaning
- Business process analysis
- Reporting metrics
- Stakeholder collaboration
- Attention to detail
- Team collaboration
Timeline
Systems Analyst IV
Texas Health and Human Service Commission
12.2022 - Current
Data Analyst
The State Bar of Texas
10.2017 - 12.2022
IT Support Specialist
The University Of Texas At Austin
06.2007 - 10.2017
Bachelor of Science - Bilingual Education
Texas State University
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