David Benoit
Acton,ME
Summary
Knowledgeable professional with many years of experience using planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. I want to leverage the skills that I have developed over my career with the knowledge that I have gained through my education to do meaningful work helping those in need and in crisis in our community.
Overview
30
30
years of professional experience
2
2
Certifications
Work History
Store Manager/ Assistant Store Manager
NAPA Auto Parts
Westbrook, USA
10.2008 - Current
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Maintained organized store environment for customer and employee health and safety.
- Solved problems and resolved conflicts for team members and customers.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Directed employee tasks and time management, improving customer experiences.
- Assisted with training staff on all internal operational functions.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Implemented loss prevention strategies, alleviating inventory shrinkage.
- Helped set team performance standards to reach company objectives.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Assisted in recruiting process, hiring and retaining top talent.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Provided performance feedback and coaching to employees.
- Built employee knowledge with training and mentoring.
- Held employees accountable and corrected issues to achieve high standards.
- Updated records related to sales, customer feedback, and inventory.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Interviewed and hired prospective employees according to team needs.
- Communicated expectations, policy changes, new initiatives, and product knowledge to employees.
Store Manager/ District Manager
Carquest Auto Parts
Portland, USA
03.1996 - 08.2008
- Reviewed operational records and reports to project sales and determine profitability.
- Monitored customer preferences to determine focus of sales efforts.
- Provided guidance and mentorship for junior-level staff members.
- Developed sales team through motivation, counseling and product knowledge education.
- Considered statistics and expenditures to assess marketing potential of new and existing store locations.
- Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs.
- Analyzed trends and results to determine annual unit and gross-profit plans.
- Resolved customer complaints regarding sales and service.
Education
Associates Degree - Behavioral Health Studies
York County Community College
Wells, ME12-2025
Skills
- Staff management and training
- Issue resolution
- Performance goals
- Verbal and written communication
- Customer service
- Problem solving
- Behavioral health knowledge
- Empathy and compassion
- Team collaboration
- Time management
- Cultural sensitivity
Certification
Mental Health Rehabilitation Technician/ Community.
Accomplishments
Deans List - York County Community College.
Timeline
Store Manager/ Assistant Store Manager
NAPA Auto Parts
10.2008 - Current
Store Manager/ District Manager
Carquest Auto Parts
03.1996 - 08.2008
Associates Degree - Behavioral Health Studies
York County Community College