David Betts
Prescott,USA
Summary
Certified EMT-Basic with licenses through NREMT, AZDHS, and the Utah Bureau of Emergency Medical Services. Familiarity with wildland fire behavior and wildland firefighter training. Looking to gain experience with an ambulance service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
REI
Prescott, AZ
10.2024 - 12.2024
- Built and maintained a strong understanding of REI’s hiking gear and snow sports equipment.
- Worked with internal teams to increase the customer satisfaction rating.
- Answered customer inquiries via phone, email, and chat.
- Practiced effective time management to handle upwards of 50 customers per 8-hour shift.
- Utilized REI’s CRM system to maintain accurate records of customer interactions and issues.
Account Executive
Ultraviolet Cyber
Salt Lake City, Utah
03.2023 - 02.2024
- Sold cybersecurity solutions to medium and large companies.
- Maintained up-to-date knowledge of industry trends and developments.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Discussed security needs with customers and engineers to determine the best solutions.
- Negotiated contracts with clients to ensure mutual satisfaction of both parties.
Account Executive
Keeper Security
Chicago, Illinois
02.2021 - 06.2022
- Built and delivered multi-year Software-as-a-Service contracts to clients in the financial services and manufacturing industries.
- Monitored competitors' activities and adjusted strategies accordingly.
- Closed 31 deals in the first 120 days.
- Collaborated with channel partners to deliver solutions to clients quickly.
- Achieved 105% of quota during my time with Keeper.
Enterprise Partnership Manager
Benchmark Analytics
Chicago, Illinois
12.2017 - 03.2020
- Worked with local and state emergency services departments to improve training documentation and accountability.
- Developed in-depth knowledge of the unique procurement processes associated with state and local agencies.
- Provided sales leadership and training guidance through two leadership changes.
- Nurtured a strong understanding of the challenges facing first responders at the state and local levels.
- Exceeded sales goals every year employed.
Inside Sales Trainer and Inside Sales Account Executive
Paylocity
Arlington Heights, Illinois
12.2013 - 08.2017
- Instructed new team members on Paylocity's tools and sales process.
- Created new training to educate the team on HR policy changes resulting from the Affordable Care Act.
- Conducted sales training on-site and virtually for Paylocity’s employees.
- Managed a sales territory in the Chicago suburbs, with a focus on small businesses.
Warehouse and Delivery
Honquest Furniture
Barrington, Illinois
06.2010 - 11.2013
- Received, built, and stocked new inventory.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Demonstrated flexibility, adapting to unexpected changes or challenges during moves.
- Loaded and unloaded company trucks with tools, equipment and furniture.
- Provided excellent customer service during deliveries, pick-ups, and furniture repairs.
- Managed inventory of moving supplies, restocking as necessary.
Facilities Maintenance
Glenview Park District
Glenview, Illinois
06.2008 - 06.2010
- Mowed lawns, trimmed trees, and maintained shrubs.
- Operated and maintained park and pool equipment: pumps, filters, pool cleaners, lawnmowers, trucks, HVAC systems, and other aquatics-related equipment.
- Cleaned restrooms, pools, park buildings, and recreational areas.
- Maintained water quality through chemical treatment, filtration, and other methods.
Lifeguard Instructor and Lifeguard
Glenview Park District
Glenview, Illinois
06.2005 - 06.2008
- Instructed new employees in BLS, CPR, First Aid, and water rescue, ensuring a high standard.
- Supervised annual recertification and weekly in-service training, while maintaining a safe and positive environment.
- Conducted regular inspections of pool areas, and identified potential hazards.
- Responded to a wide variety of medical and aquatic emergencies.
- Monitored aquatic areas to ensure the safety of swimmers and prevent accidents.
Education
S-190 Introduction To Wildland Fire Behavior - Wildland Fire Behavior
Arizona Wildfire And Incident Management Academy
Prescott, AZ03-2025
S-130 Firefighter Training (Wildland) -
Arizona Wildfire And Incident Management Academy
Prescott03-2025
L-180 Human Factors in The Wildland Fire Service -
Arizona Wildfire And Incident Management Academy
Prescott, AZ03-2025
Emergency Medical Technician - Emergency Medicine
Salt Lake Community College
Salt Lake City, UT09-2024
Skills
- Wildland fire behavior
- Emergency medical response
- Critical thinking
- Customer service
- Patient assessment
- Medical procedures
- Bleeding control
- Shipping and receiving
- BLS, CPR, First-AID
Certification
- NREMT Certification, #E3870918
- AZDHS EMT License, #AZ00015339
- ICS - IS-100
- ICS - IS-200
- ICS - IS 700
- NWCG - S130
- NWCG - S190
- NWCG - L180
References
- Vince Nielsen, Engineer, Arizona Fire and Medical Authority / Instructor at AWIMA
- Jacob Richardson, Lead Prevention, North Zone – AZ Department of Forestry and Fire Management
- David Honquest, Owner/President, Honquest Furniture
Timeline
Remote Customer Service Representative
REI
10.2024 - 12.2024
Account Executive
Ultraviolet Cyber
03.2023 - 02.2024
Account Executive
Keeper Security
02.2021 - 06.2022
Enterprise Partnership Manager
Benchmark Analytics
12.2017 - 03.2020
Inside Sales Trainer and Inside Sales Account Executive
Paylocity
12.2013 - 08.2017
Warehouse and Delivery
Honquest Furniture
06.2010 - 11.2013
Facilities Maintenance
Glenview Park District
06.2008 - 06.2010
Lifeguard Instructor and Lifeguard
Glenview Park District
06.2005 - 06.2008
S-190 Introduction To Wildland Fire Behavior - Wildland Fire Behavior
Arizona Wildfire And Incident Management Academy
S-130 Firefighter Training (Wildland) -
Arizona Wildfire And Incident Management Academy
L-180 Human Factors in The Wildland Fire Service -
Arizona Wildfire And Incident Management Academy
Emergency Medical Technician - Emergency Medicine
Salt Lake Community College
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