DAVID BILLMAN
Paris,TX
Summary
Dedicated Pro Department Supervisor at The Home Depot with over 4 years and 9 months of experience, including 1 year and 3 months in a supervisory role. Exceptional in delivering outstanding customer service, building strong relationships, and resolving challenging situations with both customers and associates. Skilled in conducting associate reviews, supporting department operations, and fostering a collaborative team environment. Seeking to leverage leadership abilities and retail expertise to drive success in a dynamic, customer-focused role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Department Supervisor
The Home Depot Inc
02.2024 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 9 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Pro Associate/Paint Associate
Home Depot
07.2020 - 02.2024
- Processed phone sales, built quotes for large and small construction projects, assisted in overall order completion.
- Sold over $1.6 million in fiscal year 2021 and over $1.3 so far in fiscal year 2022 and 20% over sales of previous year.
- Pro Champion recognition for past six quarters and current sales already surpass final two quarter for 2022.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Completed orders and organized product deliveries to meet customer timetables.
Front Desk Staff
VASA Fitness
02.2019 - 05.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
EMT - Basic Certification -
Utah EMT Academy
Sandy, UT11.2018
Master of Arts -
Dallas Baptist University
Dallas, TX05.2011
Bachelor of Music - Music Education
Hardin-Simmons University
Abilene, TX05.1999
Skills
- Standard Operating Procedure
- Reading Comprehension
- Retail Objectives
- Time Management
- Customer Order Fulfillment
- Order Processing
- Customer Service
- Product Recommendations
- Critical Thinking
- Closing Procedures
Certification
- NASM Stretching & Flexibility Coach Certification
- CFSC- Certified Functional Strength Coach
- Texas State Teacher Certification
Timeline
Department Supervisor
The Home Depot Inc
02.2024 - Current
Pro Associate/Paint Associate
Home Depot
07.2020 - 02.2024
Front Desk Staff
VASA Fitness
02.2019 - 05.2019
EMT - Basic Certification -
Utah EMT Academy
Master of Arts -
Dallas Baptist University
Bachelor of Music - Music Education
Hardin-Simmons University
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