David Birigwa
Newton,MA
Overview
20
20
years of professional experience
Work History
Client Service Analyst
Ascensus
Newton, MA
07.2014 - 01.2019
- Processes financial transactions and customer requests into 529 college savings plans.
- Follows a variety of documented product procedures and matrices for multiple partners.
- Processes a diverse range of financial and non-financial transactions including but not limited to: New Account Set Up Account Contributions Account Disbursements Fund Transfers and Exchanges Client Correspondence
- Assists and/or coordinates support for other functional units.
- Performs quality assurance on transactions processed by peers.
Investment Management Operations Analyst
State Street Bank/ Randstad
Boston, MA
01.2013 - 01.2014
- Contractor on Temp AML project
- Provided support as a Bank regulatory and AML compliance analyst. Reviewed 3,000 normal & high risk investment accounts.
- Performed research on accounts using systems such as World Check, LexisNexis, Excel and OFAC reports. Compiled data and results on spreadsheets in excel.
- Performed compliance, Auditing, monitoring, reviewing and made recommendations on Bank policies and procedures.
Senior Financial and Compliance Analyst
Bank of America
Atlanta, GA
01.2005 - 01.2011
- Functioned in a role to authorize and execute large fund transactions on the Bank Approval Team. Received wire transfer requests via RightFax; reviewed, verified, approved and released over -limit domestic and international wire transfers. Processed 30-40 wires per day, and in amounts ranging ($500,000.00 - $50 million).
- Managed and communicated the Bank Secrecy Act (BSA) and Anti-Money Laundering(AML) standards. Responsible for articulating the Patriot Act; with prescribed regulations, conducted supervisory activities and, when necessary, took enforcement actions to ensure that Bank of America financial entities had necessary controls in place to deter money laundering, terrorist financing, fraud and other criminal acts.
- Responsibilities included but not limited to projects related to process, research, review and monitoring of existing credit products: Mortgages, home equity loans and lines, auto loans, personal loans and credit cards. Other services included wire transfers, deposit accounts maintenance and portfolio management.
- Received other requests via phone that required further review, advice and approval contribution accounts, campaign accounts and special accounts openings. Reviewed and verified over limit cashier's check transactions.
- Served as partner and consultant to fraud, risk management and corporate security.
- Investigated, audited and made recommendations to Banking Centers and other internal departments on client request, tasks and processes.
- Strived and achieved zero bank losses in 4 years.
- Provided Second level internal client support and service to over 2000 Banking Centers.
- Became a vital piece of the Business line and acted as Liaison to private banking, Global Client Services, Retirement services, Investment services, Lending and other affiliated internal departments.
- Played a major part in, coaching, training and educating Contact Center Staff.
Department Manager
Target Corporation
Framingham, MA
01.2001 - 01.2004
- Managed & supervised over 200 employees.
- Coached & trained support staff.
- Duties included Customer service, Sales & Merchandising.
- Worked with higher management to determine customer, product and market trends.
- The store gained a growth (31.6%) in 2001 & annual gross income of 2.4 billion.
Senior Customer Relations Manager
Fleet Bank
Boston, MA
01.1999 - 01.2005
- Supported Banking Centers, private banking and other vital internal departments according to standard policies and procedures, forms, application systems and products.
- Provide second level telephone support to banking centers.
Timeline
Client Service Analyst
Ascensus
07.2014 - 01.2019
Investment Management Operations Analyst
State Street Bank/ Randstad
01.2013 - 01.2014
Senior Financial and Compliance Analyst
Bank of America
01.2005 - 01.2011
Department Manager
Target Corporation
01.2001 - 01.2004
Senior Customer Relations Manager
Fleet Bank
01.1999 - 01.2005
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