Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAVID BISHOP

Austin,TX

Summary

Dedicated Customer Support professional with history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

17
17
years of professional experience

Work History

Premiere Service Consultant

AT&T Mobility
09.2015 - Current
  • Take ownership of back office technical support cases to resolve customer issues and ensure commitments are met
  • Assist frontline representatives with technical issues in real time via chat
  • Maintaining open and effective communication with the customer throughout the resolution process
  • Assist customers with troubleshooting to resolve wireless equipment and service issues
  • Communicate efficiently with customers, management, cross functional departments on daily basis via phone, chat, and email

Customer Relations Specialist

AT&T Mobility
04.2008 - 09.2015
  • Assisted company with meeting its commitments by completing follow ups with customers and accounts for unresolved matters via outbound calls, emails, and text
  • Researched issues with bills, equipment orders, service
  • Increased regional retention by 20%
  • Researched accounts and compiled information for various regional projects
  • Documented all customer inquiries and comments thoroughly and accurately

Customer Service Representative

AT&T Mobility
02.2007 - 03.2008
  • Assisted with billing, device, service inquires and issues
  • Resolved concerns with products or services to help with retention and drive sales.
  • Processed over the phone orders
  • De-escalated frustrated customers

Education

Associate of Arts - Broadcasting Technology

Central Carolina Community College
Sanford, NC
05.2015

Bachelor of Arts - Mass Communications

University of North Carolina At Pembroke
Pembroke, NC
2004

Skills

  • Excellent customer service skills
  • Critical thinking and problem solving
  • Ability to adapt in a fast paced environment
  • Able to work independently with minimal supervision
  • Project management

Timeline

Premiere Service Consultant

AT&T Mobility
09.2015 - Current

Customer Relations Specialist

AT&T Mobility
04.2008 - 09.2015

Customer Service Representative

AT&T Mobility
02.2007 - 03.2008

Associate of Arts - Broadcasting Technology

Central Carolina Community College

Bachelor of Arts - Mass Communications

University of North Carolina At Pembroke
DAVID BISHOP