Summary
Overview
Work History
Education
Skills
Timeline
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David Bittman

Clearwater,MN

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

12
12
years of professional experience

Work History

Dispatcher

Payton-Claire Express
Plato, MN
09.2020 - Current
  • Directed dispatching, routing and tracking of [Number] fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Sent out [Job title] drivers to assist [Number] hourly callers based on locations, needs and worker availability.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Received new orders, prepared documentation and assigned personnel.
  • Assessed regulatory and operational risks for escalation to management.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Coordinated repairs to vehicles to maintain fleet operations.

Truck Driver

Payton-Claire Express
Plato, MN
07.2017 - 09.2020
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Maximized load safety by balancing, securing and weighing products.
  • Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Verified contents of inventory loads against Bills of Lading.
  • Contacted customers to report delayed delivery times.
  • Completed preventive maintenance and mechanical repairs on vehicles.

Truck Driver/Manager on Duty

Fire And Ice Transportation
Hudson, WI
02.2010 - 07.2017
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Taught effective customer service techniques, boosting client satisfaction rates.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.

Education

High School Diploma -

John H. Francis Polytechnic
Sun Valley, CA
06.1978

Skills

  • Calendar and Scheduling Software
  • Speech Clarity
  • Resource Coordination
  • Service Vehicle Dispatch
  • Equipment Location Identification
  • Customer Request Management
  • Work Crew Dispatch
  • Team Work Scheduling
  • Client Interactions
  • Route Planning and Adjustment
  • Customer File Maintenance
  • Service Coordination
  • Repair Scheduling
  • Dispatch Recordkeeping
  • Problem Assessment
  • Updating Logs
  • Dispatching Workers
  • Delivery Procedures
  • Recordkeeping Requirements
  • Driver Support
  • Driver Relations
  • Trucking Dispatching
  • Persuasive Negotiations
  • Roadside Assistance
  • Improving Operations
  • Prioritizing Calls
  • Creative Solutions
  • Over the Road Trucking
  • Supply Chain Improvement
  • Job Assignments
  • Driver Routing
  • Team Guidance and Direction

Timeline

Dispatcher

Payton-Claire Express
09.2020 - Current

Truck Driver

Payton-Claire Express
07.2017 - 09.2020

Truck Driver/Manager on Duty

Fire And Ice Transportation
02.2010 - 07.2017

High School Diploma -

John H. Francis Polytechnic

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David Bittman