David Blaine

V2X

04.2011 - Current

Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
Gave customers accurate quotes on satellite repair and installation packages .
Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
Ensured optimal performance of satellite equipment through regular testing and troubleshooting procedures.
Optimized signal strength by accurately aligning satellite dishes with proper azimuth, elevation, and skew angles.
Troubleshot hardware issues remotely, reducing the need for onsite visits whenever possible for improved efficiency in servicing clients'' needs .
Conducted site surveys to assess suitability for satellite installations, considering factors such as line-of-sight requirements and structural integrity of mounting locations.
Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
Kept detailed daily progress notes in [Software], noting reasons for issues.
Responded to service requests during and after business hours.
Performed preventive maintenance of telecommunications equipment.
Coordinated and implemented satellite migration for [Number] satellite terminals.
Collaborated with team members to complete complex installation projects within tight deadlines.
Maintained accurate records of completed work orders, service requests, and inventory levels for effective resource management.