David Blair
Baltimore,MD
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Cinemark Towson & XD
10.2017 - 06.2023
- Ensuring opening and closing procedures were completed in a timely and correct, manner
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisting other managers with their daily goals
- Handling guest concerns to ensure satisfaction and repeated business
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Completing daily building inspections, noting any flaws or things out of place in the building
- Inputting service tickets and coordinating with the repair team for speedy and proper fixes
- Building the movie schedule and using techniques to maintain that both the restaurant and the main concessions stand are not overwhelmed throughout the day
- Conducting shift huddles to give employees the rundown of the day and do my best to give them enthusiasm for a good day
- Holding counseling conversations with employees who break the guidelines and providing them with the proper disciplinary action.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
Theatre Technology Assistant
Cinemark Towson & XD
09.2020 - 06.2023
- Point of contact for all technical relations involving theatre technology
- Responsible for maintaining the overall maintenance of projectors, registers, credit card readers, point of sale terminals, screen management systems (SMS), the theatre management system (TMS), ADA devices, and computers
- Maintained current software licenses and patched applications to stay up-to-date with the latest features.
- Generated project status reports for upper management review, demonstrating proficiency in theatre technology.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Trained managers and employees in proper usage of theatre technology.
Cinemark Concessions Assistant
Cinemark Towson & XD
02.2018 - 03.2020
- Head of food & beverage for the concessions stand
- Oversaw direct supervision of concessions managers and employees
- Responsible for inventory counts, providing inventory reports, and explaining overages and shortages
- Conducted daily EcoSure and health inspections to make sure we are above standard
- Created “shift lead” positions to give employees more responsibility and to develop future managers
- Promoted employees to the management team and took responsibility for their training
- Interviewed, hired, and trained new employees joining the team
- Accurately operated cash register to process customer payments.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Team Member
Cinemark Towson & XD
10.2016 - 10.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
Server/Bartender
Alonso's & Loco Hombre
03.2014 - 11.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set a positive tone for the entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Busser
Alonso’s & Loco Hombre
03.2014 - 04.2016
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Host/Package Handler
Alonso's & Loco Hombre
05.2014 - 06.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases and locate items.
- Handled take-out orders via phone call or in-person ordering.
- Seated guests and ensured servers had the appropriate amount of tables
- Took reservations and maintained guests' needs, especially for special events.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
Advocacy Director
New Lens Productions
08.2015 - 10.2018
- Connect with various organizations around Baltimore to see where there was space for collaboration
- Set up interviews for film projects
- Assessed community needs and identified resources for social and community service programs.
- Participated in event planning and executed the vision of the organization
- Collaborated with community members to develop and implement service initiatives.
- Attended City Council meetings, community meetings, and interest meetings as a member of the press
- Interviewed, hired, and trained new members of the advocacy team and ensured they fully understood the mission and values of the organization.
Instruction Leader
New Lens Productions
06.2014 - 08.2015
- Helped students explore concepts with engaging, learning-focused activities.
- Created and developed lesson plans to meet student's academic needs.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Conducted training workshops on how to write grants, how to canvas a neighborhood, how to identify if people are interested, and when to walk away
- Provided support and guidance to youth during the events they put on, which included film screenings of their projects, open mic nights, and community clean-up events.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Fostered student curiosity and interest through creative hands-on activities.
Education
High School Diploma -
Baltimore City College High School
Baltimore06.2013
No Degree - Community Studies & Civic Engagement
University of Baltimore
Baltimore, MDSkills
- Issue Resolution
- Training
- Operational Excellence
- Sales and Marketing/Point of Sale Systems
- Merchandising
- Reviewing Performance
- Customer/Guest Services
- Communication
- Overseeing Employees
- Hiring and Training
- Employee Coaching and Mentoring
- Staff Management
Timeline
Theatre Technology Assistant
Cinemark Towson & XD
09.2020 - 06.2023
Cinemark Concessions Assistant
Cinemark Towson & XD
02.2018 - 03.2020
Assistant Manager
Cinemark Towson & XD
10.2017 - 06.2023
Team Member
Cinemark Towson & XD
10.2016 - 10.2017
Advocacy Director
New Lens Productions
08.2015 - 10.2018
Instruction Leader
New Lens Productions
06.2014 - 08.2015
Host/Package Handler
Alonso's & Loco Hombre
05.2014 - 06.2018
Server/Bartender
Alonso's & Loco Hombre
03.2014 - 11.2018
Busser
Alonso’s & Loco Hombre
03.2014 - 04.2016
High School Diploma -
Baltimore City College High School
No Degree - Community Studies & Civic Engagement
University of Baltimore