David Blakely
Kingsport,TN
Summary
Enthused outdoor retail specialist knowledgeable in customer engagement and outdoor equipment. Highly trained employee known for promoting store incentives and delivering exemplary customer service.
Overview
16
16
years of professional experience
Work History
Fishing Sales Associate
Bass Pro Shops
Bristol, TN
08.2023 - Current
- See below for Fishing Sales Associate
Chemical Operator
EASTMAN CHEMICAL COMPANY
12.2019 - 08.2023
- Responsible for keeping plant at efficiency and troubleshooting any issues that may arise.
- Controlled risks of fire, explosions and burns by carefully following safety protocols.
- Adjusted process parameters as needed to maintain product quality specifications.
- Reviewed batch records for accuracy prior to completion of each job run.
- Monitored inventory levels of chemical supplies and placed orders when necessary.
- Conducted regular maintenance checks on all chemical processing equipment.
- Collected product samples at precise times using correct methods to monitor and analyze chemical processes.
- Ensured that all chemicals were handled safely in accordance with established protocols.
- Calibrated instruments used in the chemical manufacturing process.
- Managed routine upkeep of equipment with basic repairs and lubrication of high-friction components.
- Made decisions and executed changes based on process data, quality checks and test results to keep products at target and within specifications.
- Checked work areas to detect leaks and equipment malfunctions to promote safe operating conditions.
- Performed quality control tests on raw materials and finished products according to specified standards.
- Troubleshot problems occurring in the manufacturing process by performing corrective action when necessary.
- Responded quickly to emergency situations involving hazardous materials or equipment malfunctions.
- Operated equipment to transfer chemicals to and from storage tanks.
- Observed gauges, recording instruments and flowmeters to maintain specified conditions.
- Operated fork trucks safely and reported process upsets, chemical releases and security events to appropriate departments.
- Operated various pumps, valves and other related equipment in a safe manner.
- Interfaced with PLC control system to manage and monitor blending of raw materials into finished products.
- Transported hazardous materials according to government regulations and company policies.
- Complied with OSHA safety guidelines while handling hazardous material.
- Maintained accurate records of production, process parameters and laboratory results.
- Participated in training sessions designed to improve understanding of complex chemical processes.
- Followed standard operating procedures for all tasks performed within the plant environment.
- Checked equipment for proper functioning prior to use.
- Identified issues promptly and immediately notified supervisor regarding potential project delays.
- Adhered to safety procedures and protocols when using equipment and moving hazardous chemicals.
- Operated various machinery and equipment, including forklifts to perform chemical drumming operations.
- Added neutralizing agents to products and pumped products through filters to remove impurities.
- Adhered strictly to all safety guidelines when handling hazardous chemicals or materials.
- Completed regular inspections of equipment to identify malfunctions and leaks impacting performance or safety.
- Cleaned work areas, tanks, vessels, piping systems, filters and other related components as part of routine maintenance activities.
- Communicated effectively with supervisors regarding any issues that may arise during operations.
- Understood and followed oral and written directions.
Fishing Sales Associate
BASS PRO
06.2014 - 12.2019
- Assisted in setting up fishing rods according to customer specifications.
- Greeted customers upon entering the store and offered assistance when necessary.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Resolved customer complaints in a timely manner while maintaining an upbeat attitude.
- Adhered to all safety protocols while handling hazardous materials such as hooks and lures.
- Answered store and merchandise questions and led customers to wanted items.
- Inspected returned merchandise for damage or defects before restocking shelves.
- Cleaned shelves, counters and tables to maintain organized store.
- Provided product knowledge, customer service, and technical advice to clients.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Welcomed guests and asked open-ended questions to best determine optimal product choices.
- Completed customers' purchases by processing credit and payment cards and placing items in bags.
- Requested specialty items or niche sporting goods to drive sales and improve rapport.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Examined large denomination bills for counterfeiting to prevent fraud.
- Educated customers on latest promotions, sales incentives, and other offerings to enable savings and promote loyalty.
- Recommended shoppers sign up for loyalty programs to keep informed about sales and promotions.
- Attended training sessions on new products or services related to the fishing industry.
- Established long-term customer relationships by assisting shoppers with friendly and helpful demeanor.
- Explained to customers benefits of certain types of equipment and apparel and discussed product features.
- Pushed, lifted and pulled bins weighing over 50 pounds using proper techniques to avoid injury and item damage.
- Suggested warranties for fragile or expensive products to improve profit.
- Placed special orders or called other stores to find desired items.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Archery Tech
BASS PRO
06.2014 - 12.2019
- Collaborated with team members to assess equipment performance needs.
- Performed minor repairs such as restringing and replacing parts on bows and arrows.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Conducted demonstrations of different types of bows, arrows, sights, releases. to customers.
- Provided customer service by answering questions about archery products and services offered.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Filled out repair forms detailing any issues found when servicing customer's equipment.
- Inspected, serviced, and maintained archery equipment for customers.
- Created custom orders for clients based on their individual needs and preferences.
- Demonstrated proper form and technique to customers purchasing bows or arrows.
- Worked closely with sales team members in order to provide excellent customer service experiences.
- Advised customers on upgrades they could make to their existing equipment or accessories they might need to purchase along with their new bow or arrow set-up.
- Instructed customers on how to use archery products safely and effectively.
- Assisted in the setup of target range areas with appropriate safety measures.
- Ensured that all necessary paperwork was completed accurately for warranty claims.
- Organized storage area to ensure that it remained neat and orderly at all times.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
Hunting Team Lead
BASS PRO
06.2014 - 12.2019
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Implemented strategies to take advantage of new opportunities.
- Worked closely with human resources to support employee management and organizational planning.
- Delegated tasks appropriately according to individual skill sets.
- Ensured compliance with company policies and procedures throughout the team.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Coordinated resources across multiple teams to achieve project goals within budget constraints.
- Organized client meetings to provide project updates.
- Analyzed key performance indicators to identify effective strategies.
- Offered training and support to keep team members motivated and working toward objectives.
- Provided support to junior staff during peak periods of workloads.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Credit Team Lead
BASS PRO
06.2014 - 12.2019
- Developed strategies to increase team productivity and improve customer service levels.
- Analyzed key performance indicators to identify effective strategies.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Delegated daily tasks to team members to optimize group productivity.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Tracker Boat Sales
BASS PRO
06.2014 - 12.2019
- Nurtured client relationships with regular contact to earn repeat business, referrals and high satisfaction ratings.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Ensured safety protocols were followed when demonstrating boats .
- Provided customers with information on boat features and benefits.
- Maintained up-to-date knowledge of all new boat models, accessories, and services.
- Prepared quotes and invoices for prospective customers following successful sales presentations.
- Moved boats between water, docks and trailers safely and without damage.
- Advised clients of available financing options for boat purchases.
- Recommended, selected and located merchandise based on customer desires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Developed relationships with potential buyers through follow-up calls and emails.
- Answered store and merchandise questions and led customers to wanted items.
- Demonstrated boats in the showroom.
- Assisted customers with selection of appropriate boats based on their needs and budget.
Sales and Repair Technician
Cartridge World
Kingsport, TN
06.2008 - 06.2014
- Built and repaired toner and ink cartridges
- Ran registers and maintained cash balance
- Built customized solutions to meet customers needs
- Obtained consistent word-of-mouth referrals by fully satisfying customers with expert service.
- Received incoming shipments of parts and inspected contents against invoices prior to stocking shelves.
- Maintained accurate records of repairs, parts used, and labor costs for billing purposes.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Researched parts availability and pricing when needed for specific repairs or upgrades.
- Conducted quality control inspections on all completed repairs prior to returning them to customers.
- Cross-sold additional products and services to purchasing customers.
- Provided technical support and advice to customers regarding their repair needs.
Education
Business Major
East Tennessee State University
Johnson City, TN01.2007
Wildlife Management Major
Lincoln Memorial University
Harrogate, TN01.2006
Honors Diploma -
Sullivan North High School
Kingsport, TN01.2005
Skills
- Knowledgeable in all aspects of retail sales associate roles
- Inventory keeping system proficiency
- Resolving conflicts between customers and employees
- Teaching employees how to excel and be the very best they can be in their positions
- Energetic, motivated, personable, responsible, and passionate about the outdoors
Activities
I am passionate about anything to do with the outdoors. I have spent my whole life fishing. I have logged many tournament hours on the water and love spending time recreational fishing as well. I’m knowledgeable about freshwater fishing, salt water fishing and fly fishing. I have 3 boys that I enjoy getting to introduce to the outdoor lifestyle. I enjoy teaching others about fishing and conservation.
Timeline
Fishing Sales Associate
Bass Pro Shops
08.2023 - Current
Chemical Operator
EASTMAN CHEMICAL COMPANY
12.2019 - 08.2023
Fishing Sales Associate
BASS PRO
06.2014 - 12.2019
Archery Tech
BASS PRO
06.2014 - 12.2019
Hunting Team Lead
BASS PRO
06.2014 - 12.2019
Credit Team Lead
BASS PRO
06.2014 - 12.2019
Tracker Boat Sales
BASS PRO
06.2014 - 12.2019
Sales and Repair Technician
Cartridge World
06.2008 - 06.2014
Business Major
East Tennessee State University
Wildlife Management Major
Lincoln Memorial University
Honors Diploma -
Sullivan North High School