Summary
Overview
Work History
Education
Skills
Timeline
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David Blakney

Gordo,AL

Summary

Results-driven Service Manager with a demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Specialize in customer relationship management, operational leadership, and process optimization to enhance service delivery. Excel in communication, problem-solving, and team collaboration, ensuring smooth operations and high customer satisfaction levels.

Overview

24
24
years of professional experience

Work History

Merchandising Service Manager

Lowes
Tuscaloosa, AL
09.2023 - Current
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Created detailed reports on service activities for senior management review.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.

Senior Pastor

Mineral Springs Baptist Church
Reform, AL
01.2003 - Current
  • Developed and implemented an outreach program to engage with the community.
  • Provided spiritual guidance and counseling to church members.
  • Created and maintained a budget for all church activities.
  • Organized weekly worship services, sermons, and other special events.
  • Coordinated pastoral staff schedules, duties, and responsibilities.
  • Lead team meetings to discuss upcoming projects and events.
  • Managed all office operations including staff hiring, training, scheduling, payroll.
  • Resolved conflict between church members in a professional manner.
  • Assisted in recruiting new volunteers for various ministries within the church.
  • Offered guidance during difficult times of transition or crisis situations.
  • Participated in regular continuing education programs related to ministry topics.
  • Maintained records of baptisms, marriages, funerals, membership rolls.
  • Organized mission trips both domestically and abroad for church groups.
  • Oversaw all religious ceremonies such as weddings and funerals.
  • Provided leadership development opportunities for emerging leaders within the church.
  • Conducted special services like baptisms, weddings, and funerals.
  • Reached out to unchurched, new residents or inactive church members.
  • Visited, counseled, and prayed with church members to provide pastoral care.
  • Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.

Funeral Director/Embalmer

Skelton Funeral Home Funeral Home
Reform, AL
03.2001 - Current
  • Provided bereavement counseling to families and friends of the deceased.
  • Assisted in pre-arranging funerals with clients.
  • Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
  • Maintained records of all contracts, payments and services provided.
  • Prepared obituaries for publication in local newspapers.
  • Coordinated arrangements with cemeteries or crematories for interment or cremation of remains.
  • Advised families on applicable laws regarding disposition of human remains.
  • Arranged transportation of body from place of death to funeral home.
  • Managed ordering and inventorying of caskets, urns and other related merchandise.
  • Conducted postmortem care such as embalming and dressing the deceased for viewing or burial.
  • Performed administrative duties such as answering phones, filing paperwork and completing forms.
  • Prepared legal documents such as death certificates and permits for burial or cremation.
  • Met with client families to discuss service options and pricing plans.
  • Facilitated final disposition planning by providing resources about cemetery plots or mausoleum spaces.
  • Supervised staff on duty during viewings, funerals or memorial services.
  • Ensured compliance with state regulations governing funeral homes.
  • Participated in continuing education courses to maintain licensure requirements.
  • Provided support to colleagues during times of high volume activity.
  • Created meaningful tribute videos featuring photographs and audio recordings of the deceased.

Sales Floor Supervisor

Lowes
Northport, AL
11.2022 - 09.2023
  • Supervised and monitored the daily operations of a sales floor, ensuring employees adhered to company policies and procedures.
  • Ensured customer satisfaction by providing friendly and knowledgeable assistance with product selection, purchase decisions, returns, and exchanges.
  • Developed strategies to increase customer loyalty and retention through effective management of staff members on the sales floor.
  • Provided feedback to store leadership regarding employee performance issues or opportunities for improvement.
  • Identified areas of process improvements in order to maximize efficiency and productivity on the sales floor.
  • Resolved customer complaints in a timely manner while maintaining professionalism and excellent customer service skills.
  • Monitored inventory levels throughout the day and communicated any discrepancies between expected stock levels versus actual stock levels found on hand.
  • Conducted regular reviews of the store's pricing structure to ensure competitive prices were being offered in comparison with other stores in the area.
  • Trained new employees on cash register usage, merchandising techniques, customer service standards, safety protocols.
  • Coordinated with vendors for product delivery schedules and managed product restocking efforts throughout the day.
  • Assisted Store Manager in developing promotional campaigns that would drive increased foot traffic into the store.
  • Contributed ideas during team meetings for improving overall customer experience on the sales floor.
  • Analyzed store performance metrics such as average transaction size, total number of transactions per hour., for identifying areas requiring improvement or corrective action.
  • Initiated corrective actions when necessary to address issues related to employee conduct or performance expectations not being met.
  • Facilitated store opening and closing procedures, securing valuables, arming, and disarming alarm system and inspecting premises for urgent needs.
  • Greeted customers, clarifying needs and identifying solutions to close sales.
  • Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
  • Communicated sales goals and key performance indicators to employees.
  • Assisted with training, development and mentoring of sales employees.
  • Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
  • Coached employees on sales techniques and best practices, improving upselling.
  • Managed inventory shrinkage improvement program to reduce theft and loss.
  • Trained, managed and motivated employees to promote professional skill development.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Counted and balanced registers.

Sales Manager

WoodmenLife
Northport, AL
11.2017 - 09.2021
  • Developed and implemented recruitment strategies to attract the best talent.
  • Researched, identified and contacted potential candidates through various sources including job postings, social media and referrals.
  • Conducted initial phone screenings with prospective candidates to assess their skills and qualifications for open roles.
  • Developed and implemented sales strategies to increase market share.
  • Identified and developed new markets for products or services.
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Monitored industry trends and competitor activities to stay ahead of the competition.
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Organized trade shows and other events as a means of increasing visibility in the marketplace.
  • Researched potential customers using various sources such as public records, web searches.
  • Performed analysis of current processes within the sales department to identify areas needing improvement.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Executed strategic sales plans to expand customer base and revenue.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Supported sales team members to drive growth and development.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.

Education

Bachelor of Arts - Religious Studies

Liberty University
Lynchburg, VA
05-2010

Associate of Applied Science - Mortuary Science

East Mississippi Community College
Scooba, MS
05-2005

Associate of Applied Science - Machine Tool Technology

Shelton State Community College
Tuscaloosa, AL
05-2000

High School Diploma -

Gordo High School
Gordo, AL
05-1995

Skills

  • Expert in [Software]
  • Service Quality Management
  • Customer Service Management
  • Workplace Safety
  • Productivity monitoring
  • Schedule Management
  • Staff Supervision
  • Performance Evaluations
  • Goal Setting
  • After-sales support
  • Inventory Management
  • Employee Training and Development
  • Multiple Priorities Management
  • Supply procurement
  • New Employee Hiring
  • Problem-Solving
  • Multitasking and Organization
  • Leadership Development
  • Task Delegation
  • Staff Motivation
  • Critical Thinking
  • MS Office

Timeline

Merchandising Service Manager

Lowes
09.2023 - Current

Sales Floor Supervisor

Lowes
11.2022 - 09.2023

Sales Manager

WoodmenLife
11.2017 - 09.2021

Senior Pastor

Mineral Springs Baptist Church
01.2003 - Current

Funeral Director/Embalmer

Skelton Funeral Home Funeral Home
03.2001 - Current

Bachelor of Arts - Religious Studies

Liberty University

Associate of Applied Science - Mortuary Science

East Mississippi Community College

Associate of Applied Science - Machine Tool Technology

Shelton State Community College

High School Diploma -

Gordo High School

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David Blakney