DAVID B. LEROY

Quality Metrics & Insights Director

United HealthCare

11.2007 - 11.2024

Support efforts to modernize sampling and reporting responsibilities of team by converting manual processes into SQL and Tableau/Power BI through partnership with internal IT team, including gathering technological requirements, completion of testing, and communication plans with end users
Develop short- and mid-term strategies to improve reporting and analytic capabilities for business partners based on goals established by Leadership
Build and maintain relationships with internal and external business partners for communication of pain points, understanding business requirements across numerous lines of business and functions, and developing and communicating solutions to implement new technologies
Manage and develop a team of up to 9 individuals to identify and implement activities for improving reporting outcomes and capabilities, improve existing processes and inventory management to gain capacity, and guiding the individuals to develop skills to meet future-state business needs
Standardized sampling and reporting processes and outputs across three lines of business, each with unique needs based on different compliance and operational requirements
Developed and implemented strategies to reduce capacity constraints through elimination of manual steps, application of technology, and management of reporting inventory while maintaining focus on meeting and exceeding business partner needs and requirements
Collaborated with various levels of leadership of internal and external partners to understand data and business needs, worked with team to brainstorm, develop, implement, and communicate solutions
Gathered requirements, developed, implemented, and maintained single Quality review tool for Quality team to gather and standardize results from reviews for three lines of business
Collaborated with internal and external partners to support various operational and quality initiatives using data and analyses to provide more insight and capture program successes
Developed, supported, and implemented new quality programs focused on expanding reporting and analysis capabilities through changes in program design and modifications to data acquisition processes

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