Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
GeneralManager

David Block

Kansas City

Summary

Experienced General Manager with a proven track record at Wyndham Garden Kansas City Airport, adept at driving year-over-year growth through strategic operations management and exceptional team leadership. Skilled in budget control and customer relations, I foster high employee satisfaction while implementing innovative solutions that enhance efficiency and profitability.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

8
8
years of professional experience

Work History

General Manager

Wyndham Garden Kansas City Airport
07.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Front Office Manager

AC by Marriott Country Club Plaza
11.2022 - 07.2023
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Coached employees through day-to-day work and complex problems.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.

Assistant General Manager

Holiday Inn Express KU Medical Center
02.2020 - 10.2022
  • Motivated, trained, and disciplined employees to maximize performance.
  • Handled cash accurately and prepared deposits.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Developed partnerships with local businesses, expanding brand's presence and community involvement.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Trained new staff members, equipping them with skills needed for success in their roles.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.

Assistant Manager

Gladstone Meadows Apartments
01.2019 - 01.2020
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.

General Manager

Candlewood Suites Kansas City Speedway
04.2018 - 01.2019
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

General Manager

AmericInn Hotel & Suites
09.2017 - 04.2018
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Associate of Arts - Hospitality Management

Johnson County Community College
Overland Park, KS

No Degree - Political Science

Brigham Young University
Provo, UT

No Degree -

Emporia State University
Emporia, KS

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Training and coaching
  • Time management
  • Team leadership
  • Staff management
  • Customer relations
  • Staff training/development
  • Inventory control
  • Customer relationship management
  • Employee scheduling
  • Verbal and written communication
  • Administrative skills
  • Customer retention
  • Vendor relationships
  • Performance evaluations
  • Expense control
  • Troubleshooting expertise
  • Purchasing and planning
  • Business administration
  • Sales analysis
  • Account management
  • Risk management
  • Human resources management

Accomplishments

2012 to 2014 Board President, Bonner Springs-Edwardsville Area Chamber of Commerce

2012 to 2014 District Chairman, Kaw District, Heart of America Council, BSA

Languages

Korean
Professional Working

Timeline

General Manager

Wyndham Garden Kansas City Airport
07.2023 - Current

Front Office Manager

AC by Marriott Country Club Plaza
11.2022 - 07.2023

Assistant General Manager

Holiday Inn Express KU Medical Center
02.2020 - 10.2022

Assistant Manager

Gladstone Meadows Apartments
01.2019 - 01.2020

General Manager

Candlewood Suites Kansas City Speedway
04.2018 - 01.2019

General Manager

AmericInn Hotel & Suites
09.2017 - 04.2018

Associate of Arts - Hospitality Management

Johnson County Community College

No Degree - Political Science

Brigham Young University

No Degree -

Emporia State University

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David Block