David Bocangel
Cape Coral,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Radiology Assistant
Radiology Regional Center
Fort Myers, FL
05.2023 - Current
- Reviewed orders from referring physicians to determine appropriate examinations or treatments.
- Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
- Educated patients regarding preparation for radiology exams and post-procedure care instructions.
- Completed general administrative tasks to support radiology department.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Caregiver
Award Living Solutions
North Port, FL
03.2023 - Current
- Assisted with meal planning to meet nutritional plans.
- Maintained detailed records of services performed on clients.
- Consulted with client care team to continually update care plans.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Recorded client status progress and challenges in logbooks and reports.
- Assisted clients with maintaining good personal hygiene.
Transporter
Lee Health
Fort Myers, FL
05.2015 - 04.2023
- Interacted with patients,staff and visitors which helped to builds positive relationships.
- Provided patient transport using various equipment and adhered to safety protocols.
- Lifted patients using proper body mechanics and lifting techniques.
- Used wheelchairs, seat chairs and gurneys to move patients.
- Determined mode of transport based on patient's condition, comfort and safety factors.
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
- Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
- Helped prevent safety problems and maintain compliance with regulations through effective training practices.
- Supported and coached new employees on policies and safety measures and offered assistance with tasks.
- Help guide Nurses and Transport patients quickly in fast paced situations like during a code stroke
- Assisted the Emergency room by collecting IV pumps for them when they reach a zero amount and need some as soon as possible
- Provide knowledgeable and compassionate service in response to patient questions and concerns
- Back up Dispatcher
- Trainer of new employees
Costumer Service
Tortuga Resort
Sanibel, FL
01.2010 - 12.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Help costumers if they need anything for there rooms like blankets pillows kitchen supplies or other utensils
- Improved customer service wait times to mitigate complaints.
Prep Cook /Server
Aji limon
Cape Coral, FL
03.2017 - 12.2017
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Help with dishwashing if we ar in low staff
- Prep meals on the days I work in the kitchen
- Help in the inventory for the next day
- Responded to ad hoc cleaning duties at end of shift.
Office Assistant
Collex collision experts
Cape Coral, FL
05.2013 - 04.2015
- Answered phone calls and welcomed visitors to office.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Maintained business records by updating customer information.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Delivered messages and ran errands.
- Completed work schedules, managed calendars and arranged appointments.
- Troubleshot office equipment, computer hardware and software issues.
- Help in ay department that are shorted staff washing cars or prepping cars before going on paint same as help the body shop employees if they need a second hand to take parts out
- Take costumers back home or take them to a car rental
- I always ask every job to learn new things to make the work flow better and help wen they need me the most
Sitter
Lee memorial system
Fort Myers, FL
02.2009 - 07.2010
- Supervising patients alerting nurses and other healthcare professionals when needed
- Provide emotional support to patients
- Work with patients who are at risk of hurting themselves or those around them
Housekeeper
Lee Health System
Fort Myers, FL
03.2006 - 07.2010
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Train new employees
- Do dirty trash and linen
- Stock new linen in the floors on the hospital
- Checked inventory for required supplies and made lists for needed cleaning products.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Education
GED -
Mariner High School
Cape Coral, FL05.2005
Skills
- Active Listening
- Equipment Cleaning and Inspection
- Equipment Cleaning and Inspection
- Critical Thinking
- Verbal and Written Communication
- Emergency Response
- Patient Lifting
- Decision Making
- Patient Transport
- Safety Protocols
- Emergency Procedures
Languages
Spanish
Native/ Bilingual
Timeline
Radiology Assistant
Radiology Regional Center
05.2023 - Current
Caregiver
Award Living Solutions
03.2023 - Current
Prep Cook /Server
Aji limon
03.2017 - 12.2017
Transporter
Lee Health
05.2015 - 04.2023
Office Assistant
Collex collision experts
05.2013 - 04.2015
Costumer Service
Tortuga Resort
01.2010 - 12.2019
Sitter
Lee memorial system
02.2009 - 07.2010
Housekeeper
Lee Health System
03.2006 - 07.2010
GED -
Mariner High School
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