David Bodden
Houston,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Excellent work ethic and communication skills.
Overview
33
33
years of professional experience
Work History
License and Permit Specialist III
Texas Department Of Public Safety
Houston, TX
10.2022 - Current
- Stock counters with forms and license supplies to maintain inventory levels.
- Inspect and verify safety, financial responsibility, and registration of motor vehicle prior to road test. Observe applicant during road test, independently score abilities and personally inform applicant pass/fail status.
- Inspect and validate license application, driver education certificate, school attendance form, insurance document, registration, and notarized forms; accurately enter source document data into state records.
- Respond to inquiries from general public regarding driver license laws, safety responsibility, and procedures during inclement weather and unsafe road conditions. Provide administrative and technical assistance to license and permit requirements to the general public; answer questions regarding license and permit processing, policies and procedures.
- Keep records and prepare daily work reports for work performed and hours expended.
- Contact ADA clients to find solutions to their unique situations
- Review daily office paperwork for completeness and accuracy
- Review and evaluate permit applications to ensure accuracy of information and compliance with applicable codes, laws, regulations and standards.
- Mentor new employees to provide a positive onboarding experience.
- Perform other duties as assigned
Retail Assistant Manager
T-Mobile
Houston, TX
05.2004 - 05.2022
- Coached staff on strategies to enhance performance and improve customer relations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Treated associates with fairness and respect, providing recognition of accomplishments.
District Manager
ACE Cash Express Inc.
Houston, TX
06.1991 - 04.2004
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Supervised 10 - 20 Managers and all performance metrics within local territory.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Oversaw store merchandising, brand exposure and product availability.
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
- Evaluated budget plans and current costs to project trends and recommend updates.
Education
Colorado College
Colorado Springs, COSkills
- Multitasking
- Training & development
- People skills
- Supervision & leadership
- Customer service
- Issue and conflict resolution
Timeline
License and Permit Specialist III
Texas Department Of Public Safety
10.2022 - Current
Retail Assistant Manager
T-Mobile
05.2004 - 05.2022
District Manager
ACE Cash Express Inc.
06.1991 - 04.2004
Colorado College
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