Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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David Bodenhamer

Mesa,Arizona

Summary

Accomplished and energetic District Manager with a solid history of achievement in Retail Management. Motivated leader with strong organizational and prioritization abilities. Track record of achieving exceptional results with top-line sales and bottom-line profit.

Overview

17
17
years of professional experience

Work History

District Team Leader

Party City
Mesa, Arizona
05.2017 - 04.2023
  • Champion a district comprising 17-19 store teams in the Arizona, Nevada, and New Mexico markets generating $49 million in annual sales
  • Improved district performance from 1.3% to 5.6% comp sales within 1 year
  • Improved district customer service scores from 43 % to 80% within 1 year
  • Coach, motivate, and inspire store leaders and team members to accomplish store goals and individual goals
  • Lead recruiting, succession planning, training, and development efforts within the market
  • Ensure company policies, procedures, merchandise standards, and sales plans are being executed
  • Created and maintained a detailed district schedule.
  • Delivered professional development training on best practices for product usage.
  • Held weekly status meetings with key district leaders.

General Manager

Party City
Mesa, AZ
10.2010 - 05.2017
  • Effectively managed stores from the range of $1.5 million to $3.2 million annually between CO and AZ Markets
  • Assumed leadership of stores operating at 6% below sales plan and increased sales plan to 5% positive
  • Developed and promoted 17 team leaders in the CO and AZ Markets by championing the company training program
  • Successful in leading remodeling and relocating projects for 9 locations
  • Tracked and analyzed sales and customer trends to maximize sales and revenue while minimizing expenses.
  • Managed budget implementations, employee evaluations, and company audits
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Introduced new methods, practices, and systems to reduce turnaround time

Store Manager

Toys R Us
Denver, CO
01.2006 - 09.2010
  • Improved sales by 12% by teaching teams operational excellence and coaching customer service standards
  • Reduced employee turnover by 15% due to improvements in training and hiring processes
  • Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Education

No Degree - Graphic Arts

The Art Institute of Phoenix
Phoenix, AZ

Skills

  • Customer Service
  • Finance
  • Budgeting
  • Coaching
  • Teamwork
  • Inventory Management
  • Communication
  • Collaboration
  • Procurement Planning
  • District Standards

Accomplishments


  • Achieved a 37% improvement in customer service scores through one on one coaching and team motivation within 1 year.
  • Collaborated with a team of 14 store managers in the coaching and training of corporate operations in the Arizona franchise market.
  • Achieved top five in the company KPI scorecard in 2021 and 2022
  • Achieved a reduction in turnover in the Arizona market by 25% within 1 year
  • Achieved a 22 % increase in sales through effectively leading a multi-unit project with the Halloween City regional role.


Timeline

District Team Leader

Party City
05.2017 - 04.2023

General Manager

Party City
10.2010 - 05.2017

Store Manager

Toys R Us
01.2006 - 09.2010

No Degree - Graphic Arts

The Art Institute of Phoenix

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David Bodenhamer