David Boehm
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
35
35
years of professional experience
Work History
Attendance Officer /Head Varsity Girls Basketball Coach
Bishop Moore High School
Orlando , FL
2008.06 - 2021.05
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
- Maintained family satisfaction with forward-thinking strategies focused on addressing student needs and resolving concerns.
- Answered family telephone calls promptly to avoid on-hold wait times.
- Input daily attendance information into office database for 1400-student school.
- Developed strong framework and policies for effective basketball program.
- Called parents and guardians to inquire about late or truant students.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Provided excellent customer service to families requesting information in accordance with school policies.
- Acted as positive role model for team participants and in community.
History Teacher /Boys Basketball Coach
St. Thomas Aquinas HS
Ft. Lauderdale , FL
2004.06 - 2008.05
- Employed appropriate teaching methods to cater to individual educational needs of each student.
- Maintained regular verbal and written communication with school counselors and parents to update with student progress, class schedules and important test dates.
- Prepared athletes for special competitions and tournaments.
- Developed off-season training programs such as week-long camps to maintain player proficiency and introduce new teammates.
Merchandise Planning Manager
The Sports Authority
Ft. Lauderdale , Florida
1995.06 - 2003.06
- Managed team of 6 planogrammers and 2 store planners to develop seasonal merchandising plans for over 200 stores.
- Coordinated with store development team to facilitate resets and store refurbishments as well as merchandise plans for new store openings.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Arranged consistent shelves, bins and racks at 200 locations by following established planograms.
- Oversaw inventory counts each quarter to maintain stock records and account for shrinkage.
- Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility.
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
Hardware Department
The Home Depot
Atlanta , Georgia
1993.06 - 1995.05
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Store Manager
Oshman's Sporting Goods
Plantation , Florida
1985.07 - 1993.04
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
Bachelor of Science - Business Finance
Florida State University
Tallahassee, FLSkills
- Calm and Professional Under Pressure
- Upselling Products and Services
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
- Customer Account Management
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Order and Refund Processing
- Data Entry and Maintenance
- Upbeat and Positive Personality
Timeline
Attendance Officer /Head Varsity Girls Basketball Coach
Bishop Moore High School
2008.06 - 2021.05
History Teacher /Boys Basketball Coach
St. Thomas Aquinas HS
2004.06 - 2008.05
Merchandise Planning Manager
The Sports Authority
1995.06 - 2003.06
Hardware Department
The Home Depot
1993.06 - 1995.05
Store Manager
Oshman's Sporting Goods
1985.07 - 1993.04
Bachelor of Science - Business Finance
Florida State University
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