Customer/Guest Service
David Boerema
Security
Manistee,MI
Summary
Dynamic security professional with extensive experience at Little River Casino Resort, excelling in access control and emergency management. Proven track record in crime prevention and incident reporting, enhancing safety protocols. Strong communicator and crisis manager, adept at fostering collaboration among teams to ensure a secure environment for all stakeholders.
Overview
2005
2005
years of professional experience
Work History
Security Officer
LRCR/ Several Other Companies
- IPrevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Checked and verified photo identification prior to granting facility access.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
EMT-Basic
Central Michigan Community Hospital
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Evaluated patient histories to assess and prioritize levels of care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Immobilized patient for placement on stretcher and ambulance transport.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Assessed medical conditions of patients in pre-hospital settings.
- Handled patient transfers from one medical facility to another.
- Observed patient behavior to report changes to medical personnel.
Orderly Ambulances Technician/EMT
Munson Medical Center
Sgt./Lt.
Michigan Dept.of Corrections, North Lake Correctional Facility
08.1979 - 02.2005
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Security Supervisor
Little River CasinoResort
2020 - 2023
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Collaborated with management to develop security policies and procedures.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
Education
Skills
Access control
CCTV monitoring
Crime prevention
Emergency management
Visitor tracking
Emergency response
CCTV surveillance
General security
Report writing
Incident reporting
Metal detector operation
Patrol operations
Physical fitness
Superior customer service
Electronic surveillance
Security screenings
Crisis management
Security equipment operation
Surveillance
Firearms expert
Conflict de-escalation
Background checks
Government security clearance
Interests
Timeline
Sgt./Lt. - Michigan Dept.of Corrections, North Lake Correctional Facility
08.1979 - 02.2005
Security Officer - LRCR/ Several Other Companies
EMT-Basic - Central Michigan Community Hospital
Orderly Ambulances Technician/EMT - Munson Medical Center
Security Supervisor - Little River CasinoResort
2020 - 2023
Central Michigan University - ,