Summary
Overview
Work History
Education
Skills
Timeline
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David Boone

David Boone

Poughkeepsie

Summary

Dynamic and results-driven professional with a proven track record at UPS, excelling in route planning and customer service. Recognized for achieving safe driving records and enhancing customer satisfaction through effective communication and problem-solving. Adept at time management and maintaining a professional demeanor, ensuring timely deliveries and fostering positive relationships.

Overview

11
11
years of professional experience

Work History

Seasonal Driver

UPS
11.2021 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Manager

Wendys Old Fashioned Hamburgers
11.2013 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

High School Diploma -

Rogers High School
Newport, RI
06-1964

Skills

  • Route planning
  • Customer service
  • Time management
  • GPS navigation
  • Professional demeanor
  • Punctual and reliable
  • Flexible schedule
  • GPS and route planning
  • Loading and unloading
  • Attention to detail
  • Physical stamina
  • Self motivation

Timeline

Seasonal Driver

UPS
11.2021 - Current

Manager

Wendys Old Fashioned Hamburgers
11.2013 - Current

High School Diploma -

Rogers High School

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David Boone