Summary
Overview
Work History
Education
Timeline
Generic

David Boozer

San Marcos,TX

Summary

Focused student with knowledge of food sanitation and safety, customer satisfaction, and telephone etiquette. I am aiming to leverage my abilities to fill the vacancy at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals. I am also a detail-oriented professional with excellent communication, interpersonal, and creative thinking skills.

Overview

12
12
years of professional experience

Work History

Team Member

Chick-fil-A
05.2024 - Current
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Frequently inspected production area to verify proper equipment operation.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Greeted guests pleasantly and answered menu questions.
  • Processed customer payments and balanced cash drawers.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.

Server/Bar Tender

Garbo's
05.2024 - Current
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Checked guests' identification before serving alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Contributed to inventory management by monitoring stock levels.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Inspected dishes and utensils for cleanliness.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.

Front House Manager

Stouts Signature
11.2019 - 12.2023
  • I took food and beverage orders and served meals to patrons
  • Supervised dining staff to confirm optimal operations and prevent mistakes
  • Trained new servers in restaurant procedures, daily operations, and server duties
  • Interacted with guests and promptly responded to requests to provide exceptional service
  • Checked on guests to verify satisfaction with each course
  • Memorized frequent customer preferences to build relationships and loyalty
  • Performed minor food preparation to assist kitchen staff and streamline operations

Assistant Restaurant Manager

Stouts Signature
04.2021 - 02.2022
  • Greeted guests, escorted them to seats and presented them with menus and wine lists
  • Performed food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary
  • Established standards for personnel performance and customer service
  • Investigated and resolved complaints regarding food quality and service
  • Assessed staffing needs and recruited staff, using methods such as social media and indeed
  • Kept accurate records in compliance with sanitation and food service requirements
  • Coordinated kitchen workflow to optimize supply usage and preparation time
  • Counted money and made money deposits
  • Monitored employee and patron activities to enforce liquor regulations

Bartender/Server

BJ's Restaurant
03.2018 - 09.2019
  • Attended company and restaurant required trainings and meetings, improving skills
  • Delivered customer checks and securely processed credit card or cash payments
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
  • Memorized menu to help diners make informed meal choices
  • Greeted and accommodated guests, building positive experience from first interaction
  • Consulted with restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations
  • Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff
  • Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
  • Assessed guest demeanor and identified negative behavior, addressing with manager
  • Answered telephones to take reservations or to-go orders
  • Prepared hot, cold, and mixed drinks for patrons and chilled bottles of wine

Seafood Processor

HEB
09.2015 - 03.2018
  • Arranged and display merchandise to promote sales
  • Answered questions regarding store and merchandise
  • Placed special orders, submitted online orders, or contacted other stores to find desired items
  • I greeted customers and ascertained what each customer wanted and needed
  • Cleaned shelves, counters, and tables
  • Prepared sales slips and sales contracts
  • Used knives, cleavers, meat saws, and other equipment to perform meat cutting
  • Weighed meats and tag containers for weight and contents
  • Inspected meat products for defects, bruises and blemishes and removed them along with any excess fat
  • Cut and trim the meat to prepare for packing
  • Removed parts, such as skin, feathers, scales, and bones, from carcass
  • Prepared ready-to-heat foods by filleting meat and fish and cutting it into bite-sized pieces, preparing and adding vegetables and applying sauces and breading
  • Met deadlines while maintaining high-quality deliverables
  • Adhered to quality and service standards to support operational goals

Assistant Manager/Part Time assistant

Pac Sun
09.2012 - 01.2015
  • Organized company merchandise and displays to increase brand awareness and product sales
  • Communicated with clients to address questions, concerns, and needs and provide quality customer service
  • Coordinated employee schedules according to staff availability and processed time-off requests
  • Managed employee discipline and termination according to company policies
  • Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
  • Tracked store inventories and replenished products according to demand
  • Maintained firsthand knowledge of job roles and regularly stepped in to perform business duties
  • Resolved customer complaints and managed refunds and returns to promote satisfaction
  • Assisted with new employee training and conducted performance reviews to track overall progress
  • Led and directed team members on effective methods, operations, and procedures
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement

Education

BBA - Management

Texas State University
San Marcos, TX
05-2025

Timeline

Team Member

Chick-fil-A
05.2024 - Current

Server/Bar Tender

Garbo's
05.2024 - Current

Assistant Restaurant Manager

Stouts Signature
04.2021 - 02.2022

Front House Manager

Stouts Signature
11.2019 - 12.2023

Bartender/Server

BJ's Restaurant
03.2018 - 09.2019

Seafood Processor

HEB
09.2015 - 03.2018

Assistant Manager/Part Time assistant

Pac Sun
09.2012 - 01.2015

BBA - Management

Texas State University

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David Boozer