Summary
Overview
Work History
Education
Skills
Timeline
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David Borota

Cinnaminson

Summary

Dynamic leader with proven expertise in customer service management and problem-solving, honed at CVS Pharmacy and Keystone Digital Imaging Incorporated. Excelled in enhancing customer satisfaction and team productivity through effective training and mentoring. Skilled in inventory and cash management, demonstrating a blend of hard and soft skills to drive retail success.

Overview

18
18
years of professional experience

Work History

Store Manager

CVS Pharmacy
02.2020 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

New Jersey Field Service Manager

Keystone Digital Imaging Incorporated
01.2007 - 02.2020
  • Led team of up to Number service technicians in field activities.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
  • Managed a team of technicians, providing support and guidance for professional development.
  • Increased team productivity with effective scheduling and resource allocation.
  • Established strong relationships with clients, fostering long-term loyalty and repeat business.

Education

Associate Of Applied Business - Education

Rowan College At Burlington County
Pemberton, NJ
06.2005

High School Diploma -

Florence Twp Memorial High School
Florence, NJ
06.2000

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling

Timeline

Store Manager

CVS Pharmacy
02.2020 - Current

New Jersey Field Service Manager

Keystone Digital Imaging Incorporated
01.2007 - 02.2020

Associate Of Applied Business - Education

Rowan College At Burlington County

High School Diploma -

Florence Twp Memorial High School

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David Borota