David Borrayo
Cypress ,TX
Summary
Experienced with building maintenance, safety protocols, and vendor management. Utilizes strategic planning to optimize facility operations and reduce costs. Strong understanding of regulatory compliance and team coordination. I also prioritize customer service and ensuring they receive the best experience.
Overview
18
18
years of professional experience
Work History
Building Facilities Manager
Prime Trip Support
08.2023 - 01.2025
- Improved staff satisfaction with workplace conditions by promptly addressing concerns related to cleanliness, temperature control, and lighting.
- Managed inventory of supplies and equipment needed for daily operation efficiently while minimizing waste through accurate tracking systems.
- Planned and scheduled general maintenance, major repairs and remodeling projects.
Quality Assurance Inspector
OBI SeaFoods
06.2024 - 08.2024
- Performed visual inspections and reported to supervisor if any product failed inspection.
- Identified where product issues were coming from and rectified issues.
- Upheld safety regulations within the workplace by consistently following guidelines during inspections.
- Ensured compliance with industry standards by meticulously reviewing product specifications and requirements.
- Removed imperfect products from shipment line.
Maintenance Coordinator
Back2Back Mexico
03.2015 - 07.2023
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
- Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
Customer Service Representative Agent
Teleperformance
07.2007 - 07.2009
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
Skills
- Grounds maintenance
- Coordinating repairs
- Customer service and support
- Maintaining equipment
- Property maintenance
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Quality Assurance Inspector
OBI SeaFoods
06.2024 - 08.2024
Building Facilities Manager
Prime Trip Support
08.2023 - 01.2025
Maintenance Coordinator
Back2Back Mexico
03.2015 - 07.2023
Customer Service Representative Agent
Teleperformance
07.2007 - 07.2009
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