Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Bouckley

Zionsville,IN

Summary

Dynamic operations leader with a proven track record at Penske Logistics, excelling in process improvement and team mentorship. Spearheaded initiatives that enhanced KPI accuracy by over 30%, while effectively managing logistics and compliance. Adept in strategic planning and relationship building, driving operational success through innovative solutions and strong interpersonal communication.

Overview

11
11
years of professional experience

Work History

Senior Operations Supervisor

Penske Logistics
Plainfield, IN
02.2024 - Current
  • Developed and implemented continuous improvement initiatives, streamlining processes for increased efficiency and accuracy.
  • Led cross-functional meetings to address operational challenges and streamline communication.
  • Executed a large data integrity project, boosting key performance indicator accuracy by over 30 percentage points.
  • Managed site operations, overseeing inbound/outbound logistics, driver dispatch, hiring/training, and payroll administration.
  • Provided on-site guidance to underperforming Penske sites in Minneapolis and Denver, improving SLA delivery.

Hub Operations Manager

FedEx Express
Indianapolis, IN
02.2021 - 01.2023
  • Orchestrated logistics for significant system overhaul, leading diverse team of over 60 members to success.
  • Managed domestic and international freight schedules, ensuring operational accuracy and efficiency.
  • Ensured compliance with internal protocols and external regulations, including FAA, DOT, OSHA, and USPS.
  • Designed process improvements that balanced staffing schedules with operational needs for enhanced productivity.

Supervising Agent

American Income Life / Assurance
Indianapolis, IN
11.2019 - 02.2021
  • Delivered tailored insurance solutions to meet specific needs of labor union members.
  • Oversaw daily operations ensuring adherence to company policies and regulations.
  • Mentored new agents, guiding them on industry best practices for enhanced performance.
  • Conducted regular training sessions on procedures and protocols to ensure team consistency.

Medical Biller

St Vincent's Hospital
Indianapolis, IN
02.2015 - 11.2019
  • Cultivated positive relationships with stakeholders and clinic service providers.
  • Introduced initiatives to improve performance and increase efficiency.
  • Collaborated on patient care coordination with specialty offices as needed.

Manager - Roster and Scheduling

Verizon Authorized Retailer
Indianapolis, IN
05.2014 - 02.2015
  • Strategically oversaw assignment of 70 representatives across diverse locations to optimize staffing efficiency.
  • Maintained accurate attendance records, implementing corrective actions for infractions to uphold standards.

Education

Bachelor of Science - Zoology

University of Liverpool
01.2008

Skills

  • Process improvement and analysis
  • Schedule management
  • Interpersonal communication
  • Problem resolution
  • Advanced MS Office skills
  • Inventory management
  • Administrative expertise
  • Leadership and mentoring
  • Budget management
  • Recruitment strategies
  • Operations management
  • Freight logistics
  • Strategic planning
  • Logistics coordination
  • Human resources management
  • Project management and planning
  • Relationship building
  • Change management strategies
  • Data analysis and reporting
  • Regulatory compliance oversight
  • Staff training and development

Timeline

Senior Operations Supervisor

Penske Logistics
02.2024 - Current

Hub Operations Manager

FedEx Express
02.2021 - 01.2023

Supervising Agent

American Income Life / Assurance
11.2019 - 02.2021

Medical Biller

St Vincent's Hospital
02.2015 - 11.2019

Manager - Roster and Scheduling

Verizon Authorized Retailer
05.2014 - 02.2015

Bachelor of Science - Zoology

University of Liverpool

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