Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Manager
281 Studios
06.2015 - 03.2024
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Attracted new customers through effective marketing initiatives.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Shipping and Receiving Coordinator
Ace Hardware
02.2012 - 02.2013
Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
Mechanic
Bowie Services
01.2008 - 01.2012
Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
Raised safety standards for vehicles by performing comprehensive brake system repairs and replacements.
Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
Expanded knowledge of automotive technology by attending professional development workshops, staying current with industry advancements.
Contributed to the success of the service department by providing excellent customer service and clear communication regarding vehicle maintenance needs.
Replaced damaged, missing, or defective parts with new and refurbished components.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.