DAVID BOYETTE
Palm Coast,Florida
Summary
Dynamic Service Advisor with a strong work ethic and excellent communication skills, recognized for exceeding sales targets at East Carolina Chrysler Dodge Jeep Ram. Proven ability to resolve customer complaints and enhance satisfaction, while effectively multitasking in fast-paced environments. Skilled in vehicle assessment and fostering long-term customer relationships.
Knowledgeable with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Overview
24
24
years of professional experience
Work History
Service Advisor
East Carolina Chrysler Dodge Jeep Ram
04.2024 - 06.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Service Advisor
Sale Auto Mall
06.2016 - 03.2024
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Assistant Manager
Hyundai Of New Bern
03.2010 - 10.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Service Manager
Boyette Auto Mall
01.2001 - 12.2009
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
Education
Ag Business Management - Business
NC State University
Raleigh, NC08-1985
Skills
- Customer service
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Excellent communication
- Team player mentality
- Handling customer complaints
- Service recommendations
- Service estimates
- Complaint resolution
Accomplishments
Completed GM's Retail Management Operation Training
- Supervised team of 20 staff members.
Timeline
Service Advisor
East Carolina Chrysler Dodge Jeep Ram
04.2024 - 06.2025
Service Advisor
Sale Auto Mall
06.2016 - 03.2024
Assistant Manager
Hyundai Of New Bern
03.2010 - 10.2015
Service Manager
Boyette Auto Mall
01.2001 - 12.2009
Ag Business Management - Business
NC State University
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