Summary
Overview
Work History
Education
Skills
Timeline
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David Brabham

David Brabham

Atlanta,GA

Summary

Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.

Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.

Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Warehouse Worker

DHL Supply Chain
Atlanta, GA
10.2022 - 05.2024
  • Ensured safety protocols were followed at all times while operating machinery.
  • Followed established guidelines for picking orders accurately.
  • Transported goods to designated areas within the warehouse facility.
  • Identified discrepancies between physical count and computer data.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Monitored temperature and humidity levels in warehouse.
  • Received and tracked incoming inventory shipments.
  • Provided assistance in loading and unloading containers from ships and trains.
  • Assembled orders according to customer requests.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Collaborated closely with other departments on special projects as needed.
  • Processed returns of defective merchandise as required.
  • Operated scanners, computers, and other equipment to track orders.

Shuttle Driver

Airport Peachy
Atlanta, GA
02.2020 - 08.2022
  • Provided friendly customer service while interacting with passengers in person and on the phone.
  • Checked tickets to ensure all passengers were authorized for travel.
  • Adhered to all safety regulations set forth by the Department of Transportation.
  • Responded quickly and calmly in emergency situations such as vehicle breakdowns or accidents.
  • Kept updated knowledge of local roads, landmarks, attractions, and routes for accurate navigation purposes.
  • Communicated regularly with dispatch via two-way radio regarding schedule changes or updates.
  • Verified that all luggage was safely loaded onto bus prior to departure.
  • Observed traffic laws and followed established routes and schedules.
  • Performed minor repairs on vehicles when necessary such as changing tires or replacing light bulbs.
  • Notified dispatch of delays due to traffic or other conditions.
  • Recorded trip details such as time, route, stops made, fares collected, and mileage driven into logbook at the end of each shift.
  • Inspected exterior of vehicle before beginning shift for damage or debris removal.
  • Ensured passenger comfort throughout duration of ride by adjusting air conditioning and heating systems as needed.
  • Maintained a clean interior of the vehicle by vacuuming, wiping surfaces, and replenishing supplies as needed.
  • Conducted safety briefings to inform passengers of emergency procedures.
  • Monitored passenger behavior to ensure compliance with company policies and applicable laws.
  • Assisted passengers with boarding and disembarking the shuttle bus.
  • Completed daily pre-trip inspections of the vehicle, including checking fluid levels and tire pressure.
  • Reported any incidents or irregularities during shift to supervisor or dispatch team.
  • Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
  • Kept shuttle and reception areas clean and organized.
  • Answered questions and provided insight into local attractions and facility amenities.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Utilized lifts and ramps to help handicapped passengers board shuttles.
  • Reported major accidents, emergencies and suspicious incidents to supervisors.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
  • Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
  • Followed regular schedule of pickups for individual customers and groups.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Completed accident reports and delivered to supervisor.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
  • Inspected vehicle and personally handled routine upkeep.
  • Notified dispatchers or company mechanics of vehicle problems.
  • Arranged to pick up customers or groups.
  • Complied with traffic regulations to safely operate vehicles.

Key Specialist

Jaguar and Range Rover
Atlanta, GA
01.2018 - 01.2020
  • Provided technical support for users experiencing difficulties with software applications.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Performed quality assurance testing on newly developed software applications.
  • Analyzed customer needs and recommended appropriate products or services.
  • Developed and implemented specialized procedures for customer service operations.
  • Coordinated with other departments to ensure efficient workflow processes.

Customer Service Manager

Delivery Overload
Atlanta, Georgia
08.2009 - 08.2017
  • Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
  • Developed policies and procedures related to customer service operations.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers.
  • Loading the freight to make sure load arrive safely to the disnation.

  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.

Maintenance Technician

Oakdale Apartment
Kingstree, SC
08.2003 - 08.2008
  • Conducted electrical repairs on motors, lighting systems, and other related components.
  • Adjusted machine settings according to manufacturing specifications.
  • Conducted regular safety checks to ensure compliance with OSHA standards.
  • Responded promptly to emergency breakdowns at any time during shift hours.
  • Followed established safety procedures when operating heavy machinery.
  • Assisted in the installation of new machinery and equipment.
  • Troubleshot complex electrical and mechanical issues with minimal downtime.
  • Diagnosed mechanical problems using visual inspections and test instruments.
  • Monitored inventory levels of replacement parts and supplies needed for repairs.
  • Replaced defective parts such as bearings, seals, gears, valves.
  • Provided technical support to production staff for machine troubleshooting needs.
  • Routinely inspected plant equipment for signs of wear or malfunctioning parts.
  • Maintained accurate records of all maintenance activities performed.
  • Ensured proper functioning of facility's HVAC system by performing regular maintenance checks.
  • Worked closely with engineering team to develop innovative solutions for existing problems.
  • Repaired or replaced faulty wiring, switches, relays, and other electrical components.
  • Calibrated instruments used in testing processes to ensure accuracy of results.
  • Checked electrical components to identify defects and hazards and make necessary adjustments.

Education

Some College (No Degree) - Communication

UOP
Atlanta, Ga

Skills

  • Quality Assurance
  • Resource Allocation
  • Supply Management
  • Root Cause Analysis
  • Maintenance and repair
  • Customer Relations
  • Emergency Response
  • HVAC Systems

Timeline

Warehouse Worker

DHL Supply Chain
10.2022 - 05.2024

Shuttle Driver

Airport Peachy
02.2020 - 08.2022

Key Specialist

Jaguar and Range Rover
01.2018 - 01.2020

Customer Service Manager

Delivery Overload
08.2009 - 08.2017

Maintenance Technician

Oakdale Apartment
08.2003 - 08.2008

Some College (No Degree) - Communication

UOP

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David Brabham