David Breen
Royal Oak,USA
Summary
Led initiatives to improve customer service operations in automotive finance and mortgage industries. Oversaw training on bankruptcy codes to ensure compliance and understanding. Developed strategies that optimized account management processes.
Experienced with managing bankruptcy cases, ensuring compliance with legal procedures and standards. Utilizes analytical skills to handle complex financial documentation and case timelines. Strong understanding of stakeholder communication and organizational processes to drive successful case outcomes.
Overview
18
18
years of professional experience
Work History
ROCKET MORTGAGE
Detroit, MI
01.2016 - Current
- Bankruptcy Specialist Monitor Chapter 7 /Chapter13 POC processes
- Payment Processing Specialist – Application of payments, handling of Luna que and BNKO process
- Motions Specialist – Review of Ch 7 /Ch 13 account on all aspects of the MFR process.
- Retention Solutions Underwriter - HAF record processing, monitor for payments issued by the state for reinstatement and unemployment claims, state liaison in resolving aged records and escalated client accounts.
- Specialty underwriter - Liaison with the investor to provide loss mitigation solutions to delinquent clients, record trial payments in the Fannie Mae SMDU system, Request approval for loss mitigation workouts in the SMDU portal for FNMA. Process approvals and denials from the state and set up RMS account to reflects status.
CREDIT ACCEPTANCE
Southfield, MI
01.2011 - 06.2014
- Manage dealer title performance through the maintenance of an internal title report
- Educate dealers and sales force on title compliance as it relates to funding issues
- Assist customers in resolving title issues with dealers, and state/county DMV offices
- Dealer support Analyst – assist dealers with password resets and interpreting numerous reports available for review of performance.
FLAGSTAR BANK
Troy, MI
01.2008 - 01.2011
- Monitor over 400 bankruptcy accounts for proper handling Chapter 7/13
- Negotiate with debtors and attorneys to ensure satisfactory treatment of FSB loans.
- Maintain daily reports on all accounts and process customer payments.
Education
Bachelor of Science - Liberal Arts
Oakland University
Rochester, MI05.1992
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Organization and time management
- Excellent communication
Timeline
ROCKET MORTGAGE
01.2016 - Current
CREDIT ACCEPTANCE
01.2011 - 06.2014
FLAGSTAR BANK
01.2008 - 01.2011
Bachelor of Science - Liberal Arts
Oakland University