David Brenner
Euless
Summary
Professional with strong background in client interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring client satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient service. Known for reliability and proactive approach to meeting client and organizational goals.
Overview
11
11
years of professional experience
Work History
Portal Support and Customer Service Representative
The Connection Inc.
08.2022 - 01.2025
- Assisted clients with user login issues and account information updates, ensuring seamless access to services
- Performed manual resets, updates, and validations of client logins to maintain security and accuracy
- Managed workflow efficiently, prioritizing tasks to optimize productivity and customer satisfaction
- Provided clear guidance on application processes and licensing requirements in compliance with administrative regulations
Maintenance Technician
Holiday Inn
03.2019 - 03.2020
- Performed daily repairs and maintenance to ensure smooth hotel operations and guest satisfaction including
- Electrical, Plumbing, Carpet, Drywall painting and repair
- Responded promptly to maintenance requests, minimizing downtime and ensuring a high standard of service
Parts and Inventory Manager
Pep Boys
07.2018 - 01.2019
Assistant Manager
Quik Trip
06.2014 - 04.2018
Education
High school or equivalent -
Trinity High School
01.2014
Skills
- IT & Help Desk Support: Provided technical assistance for hardware and software issues, ensuring seamless operation for end-users
- LAN (Local Area Network): Set up and troubleshot LAN connections, ensuring optimal connectivity and performance
- Software Troubleshooting: Identified and resolved application-related issues, including installations, updates, and compatibility problems
- Data Entry: Accurately input, update, and maintain large volumes of data in databases and spreadsheets Ensuring data integrity by reviewing and verifying information for errors and inconsistencies
- Electrical Experience: Conducted minor electrical repairs, including wiring, fixture replacements, and troubleshooting power issues
- Customer Service (6 years): Delivered high-quality service in various settings, addressing customer needs with professionalism and efficiency
- Operating Systems: Experienced in Windows, macOS systems, performing installations, updates, and troubleshooting
- Troubleshooting: Diagnosed and resolved software, hardware, and network problems to minimize downtime
- Mechanical Knowledge: Repaired and maintained various equipment, applying problem-solving skills to mechanical issues
- Landscape Maintenance: Performed lawn care, irrigation system repairs, and seasonal maintenance to enhance outdoor aesthetics
- Plumbing: Installed and repaired plumbing fixtures, addressed leaks, and maintained drainage systems to prevent water damage
- Data entry
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Portal Support and Customer Service Representative
The Connection Inc.
08.2022 - 01.2025
Maintenance Technician
Holiday Inn
03.2019 - 03.2020
Parts and Inventory Manager
Pep Boys
07.2018 - 01.2019
Assistant Manager
Quik Trip
06.2014 - 04.2018
High school or equivalent -
Trinity High School
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