Dynamic sales associate with a proven track record at Field Marketing Representative, excelling in customer service and relationship building. Enhanced client engagement and increased conversion rates through effective sales techniques. Skilled in teamwork and problem-solving, consistently delivering results and fostering loyalty. Reliable and goal-oriented, adept at managing high-stress situations with professionalism.
Overview
2016
2016
years of professional experience
Work History
Sales Associate
Field Marketing Representative
2012 - 2020
Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
Collaborated with team members to execute promotional events and drive product visibility.
Assisted in inventory management, ensuring stock levels met demand and minimizing loss.
Maintained product knowledge to effectively address customer inquiries and provide tailored recommendations.
Implemented sales techniques that improved client engagement and increased conversion rates.
Supported training of new associates on operational processes and sales strategies.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Answered customer questions about sizing, accessories, and merchandise care.
Helped customers locate products and checked store system for merchandise at other sites.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Senior Custodian
University Ca. Riverside
2003 - 09.2015
Supervised daily custodial operations, ensuring cleanliness and safety standards across campus facilities.
Trained and mentored new custodial staff on best practices and efficient cleaning techniques.
Implemented improved waste management protocols, enhancing recycling efforts throughout the university.
Conducted regular inspections of facilities to identify maintenance needs and ensure compliance with health regulations.
Utilized specialized cleaning equipment and environmentally friendly products to maintain high sanitation levels.
Developed training materials for staff to promote consistency in cleaning procedures and safety measures.
Collaborated with facility management on projects aimed at enhancing overall campus cleanliness and user experience.
Ensured compliance with environmental regulations by properly disposing of hazardous materials according to guidelines.
Increased customer satisfaction by responding to requests for additional cleaning services in a timely manner.