Highly professional, customer satisfaction oriented, and profitable automotive Sales Manager and Business Manager with over three decades of experience. Possesses a strong skill set that make a truly professional impact on the dealership. Excellent record of increasing benchmarks for market share, profitability, and customer satisfaction ratings. Fully knowledgeable in Red Flags compliance, specializes in adhering to all customer focused aspects of sales and finance. Special expertise in structuring difficult and marginal transactions and utilizing the secondary market, resulting in increased dealer volume and revenues. Experience in all aspects of finance office operation and in all areas of dealership sales management: closing sales, desking deals, used car appraisals, and salesperson training. Finds new and innovative ways to provide profit opportunities for entire dealership, not just sales. Exhibits excellent floor-plan control by utilizing captive finance lending sources to keep inventory fresh.
Increased finance