Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
David Brooks
Summary
Overview
39
years of professional experience
Work History
Dr.Gadget Custom Audio Video Installers
Technician
2001.08 - Current (23 years & 1 month)
Job overview
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
- Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Applied critical thinking and research to address complex issues.
- Tested components and systems to evaluate performance and identify concerns.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
The Wheel Doctor
Audio Mechanic
1985.01 - 1996.04 (11 years & 3 months)
Job overview
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
- Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
- Raised safety standards for vehicles by performing comprehensive brake system repairs and replacements.
- Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
- Expanded knowledge of automotive technology by attending professional development workshops, staying current with industry advancements.
- Contributed to the success of the service department by providing excellent customer service and clear communication regarding vehicle maintenance needs.
- Increased tire lifespan by accurately aligning wheels, balancing tires, and performing rotations as needed.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Strengthened relationships with suppliers by negotiating favorable pricing on parts, leading to cost savings for the company without compromising quality.
- Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.
- Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
- Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
- Provided exceptional service experience for customers during consultations; clearly explaining necessary repairs while building trust through honesty and transparency.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Assisted in maintaining a high-functioning service department by taking on additional responsibilities including inventory management and shop maintenance tasks.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Participated in ongoing training to stay up to date with advancements in automotive technology.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
Education
FAMU Tallahassee, FL
No Degree from Music Performance, Mechanical Engineering
University Overview
JW Scott High School Toledo, OH
High School Diploma
University Overview
Skills
- System Installation
- Equipment Maintenance
- System Troubleshooting
- Issue Analysis
- Customer Service
- User Training
- Works Well Under Pressure
- Attention to Detail
- Team Training
- Mechanical Knowledge
- Tech-Savvy
Timeline
Technician
Dr.Gadget Custom Audio Video Installers
2001.08 - Current (23 years & 1 month)
Audio Mechanic
The Wheel Doctor
1985.01 - 1996.04 (11 years & 3 months)
FAMU
No Degree from Music Performance, Mechanical Engineering
JW Scott High School
High School Diploma
References
References
References available upon request.References
References
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