David Brown
Lesage,WV
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with a 22 year history of successful industry performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Business Manager
Moses Auto Group
01.2017 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
General Manager
Clayton Homes Of Louisa
04.2001 - 12.2016
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Assistant Manager
Walmart
10.2000 - 04.2001
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Military Police Officer
US Air Force- Dept. Of Defense
09.1996 - 09.2000
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Documented and organized security information accurately and efficiently.
- Utilized surveillance equipment to monitor security of personnel and property.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
Education
No Degree - Criminal Justice
Marshall University
Huntington, WVHigh School Diploma -
Vinson High School
Huntington WV06.1993
Skills
- Strategic Planning
- Operations Management
- Budget Administration
- Logistics Management
- Partnership Development
- Contract Management
- Documentation and Reporting
- Business Development
- Business Planning
- Client Relationship Management
- Financial Oversight
- Customer Service
- Employee Management
- Customer Retention
- Staff Training
- Policy Implementation
- Staff Management
- Decision-Making
- Documentation Proficiency
Certification
AFIP Certified Professional in Financial Services
Timeline
Business Manager
Moses Auto Group
01.2017 - Current
General Manager
Clayton Homes Of Louisa
04.2001 - 12.2016
Assistant Manager
Walmart
10.2000 - 04.2001
Military Police Officer
US Air Force- Dept. Of Defense
09.1996 - 09.2000
No Degree - Criminal Justice
Marshall University
High School Diploma -
Vinson High School
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